Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra Corporation; Newcastle-Maitland; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

12% Superannuation

Telstra discounts

Parental leave 16 wks

Extra day off

Gender/Cultural leave

Blood donor leave

Additional leave

Learning programs

Future Ready program

Flexible hours

Performance rewards

Inclusive culture

Job summary

Telstra Retail is seeking a Customer Service & Sales Consultant (Expression of Interest) to join our iconic Aussie brand. You will deliver an outstanding in-store customer journey, identifying products and services to transform customers’ telecommunications experiences.

Opportunities exist across multiple store locations nationwide. You’ll be the trusted tech expert, keep customers connected, and collaborate with your team to achieve store goals while enjoying Telstra benefits and growth

Qualifications

• Excellent communication skills to connect with customers and understand their needs.
• Ability to think on your feet and tailor solutions for each customer.
• Motivation to achieve and exceed sales targets and KPIs.
• Willingness to learn about Telstra products and services and stay up-to-date with technology.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Be the go-to tech expert, staying up-to-date with gadgets and services.
• Achieve and excel by meeting and exceeding sales targets and KPIs.
• Collaborate with your team to create a welcoming store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learner mindset

Resilience and positivity

Customer-facing experience

Job description

Employment Type

Permanent

Closing Date

2 Aug 2026 11:59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• BOORAGOON

• CAROUSEL (Cannington)

• WARNBRO

• BALDIVIS

• ROCKINGHAM

• WANNEROO

• JOONDALUP

• CLARKSON

• WHITFORDS (Hillarys)

• BOORAGOON

• SUCCESS

• FREMANTLE

• CLAREMONT

• PERTH (HAY ST)

• BELMONT

• INNALOO

• MORLEY

• KARRINYUP

• MIRRABOOKA

• MIDLAND

• ELLENBROOK

• WARWICK

• ARMADALE

WhatYou’llBe Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

• Be the Go-To Tech Expert: Stayup-to-datewith the latest gadgets and services, offering informed guidance and solutions.

• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $33.33 per hour

*Junior rates apply for those under 20 years of age.

*Penalty rates are as follows:_Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays._

• Plus 12% Superannuation

**If you are eligible to receive Variable Remuneration, the eligibility,calculationand payment will bedeterminedby theVariable Remuneration plan’s rules (which we may change from time to time).

** the first 2 months guaranteed while you learn on board.

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.

• Leave Options: Take advantage of 16 weeksof paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability topurchaseup to 4 weeks ofadditionalleave.

• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedInLearning, anddevelop your career with our Future Ready program designed to build on your skills and prepare you for your next step.

• Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!

• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.

• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is itYouWe’reLooking For?

• Great Communication Skills: You’rea naturalat connecting with people and making their day better.

• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.

• Sales Drive: You’remotivated to achieve (and exceed!) sales targets and KPIs.

• Passion for Learning: You’reeager to grow and develop your skills in a dynamic environment.

• Resilience and Positivity: You have a can-do attitude, even when things get busy.

• Customer-Facing Experience: Previousexperience is a plus but notrequired—bring yourenthusiasmandwe’llteach you the rest!

Join Us at Telstra Retail:

When you become part of the Telstra team,you’rejoining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. Wecan’twait to see whatyou’llbring to our team!