Telehealth Practice Manager: Growth & Ops

OpenBrain PTY LTD; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

WeMed is seeking a proactive Practice Manager to oversee day-to-day non-clinical operations, ensuring smooth bookings, clinician scheduling, and strong patient experiences. You’ll work closely with the Practice Owner and Clinical Director to improve workflows and support growth across a technology-enabled general medical practice.

Based in St Leonards, the team meets in office two days per week. You will lead administrative staff, coordinate onboarding for clinicians, and manage billing,

Qualifications

• Experience in practice management or a senior healthcare operations role.
• Strong organisational skills and ability to work independently.
• Experience leading teams and supporting clinicians, ideally in remote environments.
• Confidence with practice management software, telehealth and reporting tools.
• Understanding of healthcare administration, billing, privacy and confidentiality.
• Excellent communication skills and an empathetic approach to sensitive situations.

Responsibilities

• Practice Operations: Manage bookings, clinician schedules and daily workflows.
• Patient Experience: Oversee patient communications, enquiries and complaints.
• Team Leadership: Recruit, train and support administrative staff, including remote teams.
• Clinician Support: Coordinate onboarding, credentials and operational support.
• Systems and Technology: Manage practice software, telehealth platforms and technical issues.
• Billing and Reporting: Oversee billing, payments, reconciliations and reporting.
• Compliance and Quality: Maintain procedures, support privacy and security, and drive quality improvement.
• Care Coordination: Track referrals, results and follow-ups for clinician action.
• Service Continuity: Manage operational disruptions and escalated urgent patient concerns appropriately.
• Continuous Improvement: Streamline workflows, improve patient access and support growth.

Skills

Practice management

People management

Remote team leadership

Telehealth platforms

Billing and reporting

Communication skills

Organizational skills

Tools

Practice management software

Telehealth platforms

Reporting tools

Job description

WeMed is seeking a proactive Practice Manager to oversee day-to-day non-clinical operations, ensuring smooth bookings, clinician scheduling, and strong patient experiences. You’ll work closely with the Practice Owner and Clinical Director to improve workflows and support growth across a technology-enabled general medical practice.

Based in St Leonards, the team meets in office two days per week. You will lead administrative staff, coordinate onboarding for clinicians, and manage billing,