Office Manager, Telehealth Service

NEWDOC PTY LTD; Sydney; On-site; AUD 75,000 - 85,000; Full time

Job summary

NewDoc is a telehealth provider in Australia seeking an experienced Administrative Manager to lead our administrative team. The role oversees rostering, payroll, invoicing and Medicare billing, ensuring compliance with privacy and employment requirements.

You will drive workflow improvements for bookings, referrals, pathology and radiology, set service standards, manage staff, and liaise with our external accountant. Report to the COO and support onboarding for doctors.

Qualifications

• Diploma or higher in business administration, health administration or practice management.
• 3+ years in healthcare administration, including supervisory experience.
• Experience with Medicare billing, PRODA and provider administration.
• Experience creating rosters and processing payroll and invoicing.
• Familiarity with practice management systems and telehealth platforms.
• Strong organisation and communication with doctors, patients and staff.
• Knowledge of Australian privacy requirements is an advantage.
• Right to work in Australia.

Responsibilities

• Plan, review and improve administrative workflows for bookings, referrals, pathology and radiology requests and patient follow-up
• Set service standards and turnaround targets, and report on them to management
• Lead the administrative team: assign work, set priorities, monitor performance and allocate staff and resources to meet patient demand
• Coordinate hiring, induction, training and performance reviews for administrative staff
• Prepare doctor and administrative rosters, manage appointment availability and process payroll
• Manage Medicare billing and claims, practitioner invoicing and payment tracking, and liaise with our external accountant
• Complete administrative onboarding for newly placed doctors, including system access, billing training and provider setup, and act as their administrative point of contact
• Ensure administrative practices comply with privacy, Medicare, workplace health and safety and employment requirements, and manage office systems, software and suppliers

Skills

Leadership

Organisation

Communication

Medicare billing knowledge

Payroll processing

Roster planning

Privacy/compliance knowledge

Right to work in Australia

Education

Diploma or higher in health administration / practice management

Tools

PRODA

Practice management systems

Telehealth platforms

Job description

You will run the administrative operations that keep our telehealth service working, so doctors can consult and patients are billed, referred and followed up correctly. You will lead the administrative team, own rostering, payroll and invoicing, and manage Medicare billing and clinical administration workflows. You will also keep our administrative practices compliant with Australian healthcare, privacy and employment requirements. You will report to the Chief Operations Officer.

BenefitsTask & responsibilities

• Plan, review and improve administrative workflows for bookings, referrals, pathology and radiology requests and patient follow-up
• Set service standards and turnaround targets, and report on them to management
• Lead the administrative team: assign work, set priorities, monitor performance and allocate staff and resources to meet patient demand
• Coordinate hiring, induction, training and performance reviews for administrative staff
• Prepare doctor and administrative rosters, manage appointment availability and process payroll
• Manage Medicare billing and claims, practitioner invoicing and payment tracking, and liaise with our external accountant
• Complete administrative onboarding for newly placed doctors, including system access, billing training and provider setup, and act as their administrative point of contact
• Ensure administrative practices comply with privacy, Medicare, workplace health and safety and employment requirements, and manage office systems, software and suppliers

Qualification & experience

• A diploma or higher in business administration, health administration or practice management, or at least three years of relevant experience in place of a formal qualification
• At least three years’ experience in healthcare administration, including at least one year supervising administrative staff
• Working knowledge of Medicare billing, PRODA and provider administration
• Experience preparing rosters and processing payroll and invoicing
• Experience with practice management systems and telehealth platforms
• Strong organisational, leadership and communication skills, with doctors, patients and staff
• Experience in telehealth or digital health, and knowledge of Australian health privacy requirements, is an advantage
• Right to work in Australia

About Company

NewDoc is an established Australian telehealth business with a team of around 10 to 11 people. Patients, doctors and administrators use our own digital platform every day to book and deliver consultations.

This job is posted from Workinitiatives platform.

Work Type: Full time

Salary: $75000-85000

Job Publish: 10-11-2026

Job Expire: 10-12-2026