Office Manager, Telehealth Service

Sociable Tech; Sydney; Sur place; AUD 75 000 - 85 000; Plein temps

Résumé du poste

NEWDOC PTY LTD is seeking an experienced Healthcare Administration Manager to lead the administrative team and oversee rostering, payroll, and Medicare billing for our telehealth service. You will ensure efficient clinical administration workflows and compliance with Australian privacy, healthcare, and employment requirements.

You will plan and improve workflows, supervise staff, manage doctor onboarding, and liaise with accountants to keep the billing cycle running smoothly.

Qualifications

• A diploma or higher in business administration, health administration or practice management, or at least three years of relevant experience in place of a formal qualification
• At least three years’ experience in healthcare administration, including at least one year supervising administrative staff
• Working knowledge of Medicare billing, PRODA and provider administration
• Experience preparing rosters and processing payroll and invoicing
• Experience with practice management systems and telehealth platforms
• Strong organisational, leadership and communication skills, with doctors, patients and staff
• Experience in telehealth or digital health, and knowledge of Australian health privacy requirements, is an advantage
• Right to work in Australia

Responsabilités

• Plan, review and improve administrative workflows for bookings, referrals, pathology and radiology requests and patient follow-up
• Set service standards and turnaround targets, and report on them to management
• Lead the administrative team: assign work, set priorities, monitor performance and allocate staff and resources to meet patient demand
• Coordinate hiring, induction, training and performance reviews for administrative staff
• Prepare doctor and administrative rosters, manage appointment availability and process payroll
• Manage Medicare billing and claims, practitioner invoicing and payment tracking, and liaise with our external accountant
• Complete administrative onboarding for newly placed doctors, including system access, billing training and provider setup, and act as their administrative point of contact
• Ensure administrative practices comply with privacy, Medicare, workplace health and safety and employment requirements, and manage office systems, software and suppliers

Connaissances

Leadership

Organisational skills

Communication skills

Healthcare administration

Formation

Diploma or higher in business administration/health administration

Outils

PRODA

Practice management systems

Telehealth platforms

Description du poste

NEWDOC PTY LTD You will run the administrative operations that keep our telehealth service working, so doctors can consult and patients are billed, referred and followed up correctly. You will lead the administrative team, own rostering, payroll and invoicing, and manage Medicare billing and clinical administration workflows. You will also keep our administrative practices compliant with Australian healthcare, privacy and employment requirements.

Benefits Task & responsibilities

• Plan, review and improve administrative workflows for bookings, referrals, pathology and radiology requests and patient follow-up
• Set service standards and turnaround targets, and report on them to management
• Lead the administrative team: assign work, set priorities, monitor performance and allocate staff and resources to meet patient demand
• Coordinate hiring, induction, training and performance reviews for administrative staff
• Prepare doctor and administrative rosters, manage appointment availability and process payroll
• Manage Medicare billing and claims, practitioner invoicing and payment tracking, and liaise with our external accountant
• Complete administrative onboarding for newly placed doctors, including system access, billing training and provider setup, and act as their administrative point of contact
• Ensure administrative practices comply with privacy, Medicare, workplace health and safety and employment requirements, and manage office systems, software and suppliers

Qualification & experience

• A diploma or higher in business administration, health administration or practice management, or at least three years of relevant experience in place of a formal qualification
• At least three years’ experience in healthcare administration, including at least one year supervising administrative staff
• Working knowledge of Medicare billing, PRODA and provider administration
• Experience preparing rosters and processing payroll and invoicing
• Experience with practice management systems and telehealth platforms
• Strong organisational, leadership and communication skills, with doctors, patients and staff
• Experience in telehealth or digital health, and knowledge of Australian health privacy requirements, is an advantage
• Right to work in Australia

About Company

NewDoc is an established Australian telehealth business with a team of around 10 to 11 people.

Patients, doctors and administrators use our own digital platform every day to book and deliver consultations.

Salary: $75000-85000 Job Publish: 10-11-2026 Job Expire: 10-12-2026