Telecom Managed Services Delivery Lead

Nokia

Australia

On-site

AUD 140,000 - 180,000

Full time

9 days ago

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Job summary

Nokia Australia is seeking a Managed Services Customer Delivery Manager to drive the end-to-end execution of managed services contracts for a designated customer account. You will oversee care operations, manage cases and software upgrade deliveries, and act as the delivery process owner for all contract execution, accountable for revenue and profit.

This role is crucial for maintaining and enhancing customer satisfaction and operational excellence, requiring strong leadership and advanced

Qualifications

In-depth knowledge of 5G, LTE, CloudRAN, O-RAN, SD-WAN, IoT, VoIP, and core network protocols (TCP/IP, SIP, MPLS).
Experience with network monitoring tools and troubleshooting techniques.
Proven ability to manage telecom projects using Agile or Waterfall methodologies.
Deep understanding of network security practices and disaster recovery planning.
Strong analytical and problem-solving skills to diagnose operational issues.

Responsibilities

Drive end-to-end execution of managed services contracts for a designated customer account.
Oversee care operations and manage cases and software upgrade deliveries.
Act as the delivery process owner for contract execution, accountable for revenue and profit.
Maintain and enhance customer satisfaction and operational excellence.