Strategic Managed Services Delivery Manager

Nokia; North Sydney Council; On-site; AUD 180,000 - 240,000; Full time

Job summary

Nokia in Australia seeks a Managed Services Customer Delivery Manager to drive the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, care operations, and software upgrade deliveries.

The role acts as the delivery process owner for all aspects of contract execution, accountable for revenue and profit, and is crucial in maintaining and enhancing customer satisfaction and operational excellence.

Qualifications

• Experience in delivering managed services with governance and accountability for revenue and profit.
• Strong leadership and communication skills to present to senior management and clients.

Responsibilities

• Manages end-to-end delivery of the Managed Services portfolio for customer contracts.
• Drives care case handling operations and governance at the customer level.
• Oversees software upgrade operations and governance for the customer account.
• Plans demand and supply for the customer contract scope.

Skills

Telecommunication Technologies

Network Management

Project & Program Management

Security & Risk Management

Analytical & Problem-Solving

Leadership & Communication

Business Acumen

Tools

NetAct

SolarWinds

PRTG

MS Project

Jira

Job description

Nokia in Australia seeks a Managed Services Customer Delivery Manager to drive the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, care operations, and software upgrade deliveries.

The role acts as the delivery process owner for all aspects of contract execution, accountable for revenue and profit, and is crucial in maintaining and enhancing customer satisfaction and operational excellence.