Technology Manager - IT & Security (Community Health)

Metso; Brisbane; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Starting salary and benefits package

Company provided laptop

Salary packaging benefits up to net 15

Entertainment benefits up to $2,649

Flexible rostering hours/9 day fortnig

Training and development opportunities

Employee Assistance Program

Annual staff gathering and team events

Job summary

ATSICHS Brisbane is seeking an IT Support professional to deliver technical assistance for hardware, software, and network issues within a health and community services context. You will perform routine maintenance, enhance security, and configure devices while adhering to the organisation's SLA and customer-focused culture.

You will be responsible for documenting configurations, supporting security measures, and collaborating with teams across the organisation to ensure reliable IT services and

Qualifications

• Minimum 2 years’ experience in similar IT related role.
• Certificate 4 in relevant field.
• Proficiency in Microsoft 365, Windows server, Networking, and Azure.

Responsibilities

• Provide technical support for hardware, software, and network issues, ensuring timely resolution of requests and problems.
• Perform routine maintenance and updates on IT systems, ensuring optimal performance and security.
• Install and configure hardware and software.
• Identify opportunities for improvements in security infrastructure and systems.
• Monitor and maintain access control, endpoint protection and backup solutions.
• Create and maintain documentation for IT systems, configurations, and procedures.
• Create and maintain project documentation as required including recording of risks and issues.
• Provide service delivery in line with the IT team's SLA with a focus on customer service.

Skills

Troubleshooting

User empathy

Multitasking

Education

Certificate 4 in relevant field

Tools

Microsoft 365

Windows Server

Azure

Networking

Job description

ATSICHS Brisbane is seeking an IT Support professional to deliver technical assistance for hardware, software, and network issues within a health and community services context. You will perform routine maintenance, enhance security, and configure devices while adhering to the organisation's SLA and customer-focused culture.

You will be responsible for documenting configurations, supporting security measures, and collaborating with teams across the organisation to ensure reliable IT services and