Business Services Manager

Lifestart Disability Services; Sydney; On-site; AUD 75,000 - 82,000; Full time

Benefits offered by this job

Competitive salary plus superannuation

Flexible working conditions

Access to gym and wellness programs

Complimentary onsite parking

Job summary

A leading disability service provider is seeking a Technology & Facilities Manager in Sydney. The role is responsible for managing IT infrastructure and facilities, ensuring operational effectiveness. Candidates should have a Bachelor’s degree in IT or a related field, strong IT system management skills, and experience in facilities oversight. The position is hybrid, with a competitive salary and benefits, including employee wellbeing programs.

Qualifications

• Bachelor’s degree or equivalent experience in IT, Facilities Management or Business Administration.
• Strong knowledge of IT systems, including cloud-based applications and hardware management.
• Proven experience in IT systems management and facilities oversight.

Responsibilities

• Oversee the IT helpdesk and manage escalated issues.
• Coordinate the deployment and maintenance of IT infrastructure.
• Manage procurement of office supplies and refurbishments.
• Ensure compliance with workplace safety requirements.

Skills

IT System Management

Vendor Coordination

Facilities Oversight

Helpdesk Management

Leadership

Education

Bachelor’s degree in IT or a related field

Tools

Cloud-based Applications

IT Helpdesk Software

Job description

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At Lifestart, we believe in Empowering Potential. Our purpose is to empower children and young people with disability or developmental concerns to reach their full potential, in partnership with their families and communities. Guided by our core values of Empowerment, Equity, Collaboration, and Impact – we're committed to making a meaningful difference in their lives. Join our team and help foster the potential that changes lives every day

This unique role sits within the Finance, Facilities, and Technology department, leading our Business Support Services members, which plays a crucial role in supporting the operational efficiency and sustainability of our organisation. The team ensures effective financial management, facilities management, and technological support to the organisation.

About the Role

The Technology and Facilities Manager is a full-time position, responsible for the secure, efficient, and cost-effective management of Lifestart’s IT infrastructure, systems, facilities, and assets to ensure operational effectiveness. This role provides strategic guidance to enhance technology solutions, oversees vendor and contract management, and ensures consistent and reliable services are delivered across all Lifestart sites.

This role is hybrid, based out of our head office in Rhodes Business Park but may require you to travel to our other offices around Sydney at times.

Responsibilities:

The key responsibilities include, but are not limited to:

• Oversee the Lifestart IT helpdesk and ticketing system and managing escalated, complex issues
• Coordinate the deployment and maintenance of IT infrastructure, systems, and applications, including mobile, desktop, and network resources
• Act as the main point of contact for hardware, software, and vendor-related issues, ensuring efficient solutions and support
• Oversee the maintenance and functionality of Lifestart’s website and SharePoint applications

Facilities Management

• Manage the procurement of general office supplies and refurbishments
• Oversee facilities and property management, focusing on proactive building works to ensure offices are well-maintained, safe, and compliant with lease obligations, reviewing new lease agreements where necessary
• Oversee site management through regular site visits, inspections and audits, to ensure compliance with workplace safety requirements across all locations and thinking proactively about improvements that could be made

Team Management & Compliance

• Provide supervision, training, and coaching to individual team members, including monitoring their individual performance-based objectives
• Develop and manage the technology and facilities budget, monitoring expenses to ensure cost-effective use of resources and alignment with financial targets
• Providing Insurance oversight by managing organisational insurances and claims processes

About You - Skills and Experience

• Bachelor’s degree in IT, Facilities Management, Business Administration, or a related field (or equivalent experience)
• Strong knowledge of current and emerging IT systems (including cloud-based applications), networks, and hardware management, including experience with mobile, desktop, and server infrastructure
• Proven experience in IT systems and resource management, vendor coordination, facilities oversight, and helpdesk management
• Familiarity with property leases and facilities safety standards
• Demonstrated experience in the implementation of corporate, training, data IT and/or other projects, including the capacity to participate in organisational change initiatives
• Experience managing incident registers and ensuring compliance with policies and procedures
• Experience in developing, managing, and forecasting budgets, ensuring cost-effective use of resources
• Strong leadership skills with the ability to guide, support, and motivate cross-functional teams, as well as maintaining a positive team environment
• Full working rights in Australia
• Align with Lifestart’s values and believe you would be a great fit
• Valid Working with Children’s Check (WWCC) Clearance (or willingness to obtain)
• Valid NDIS Worker Screening Check (NDISWC) Clearance (or willingness to obtain)
• Fully vaccinated for the Covid-19 Virus (3 doses) or accepted medical exemption certificate
• Current driver’s license and use of own car

Why Join Lifestart?

YOUR FUTURE, EMPOWERED!

Working at Lifestart means working for an organisation that has grown from humble beginnings to become one of Australia’s leading disability service providers without compromising the values at its heart.

Lifestart was founded in 1996 by a group of eight families who believed kids with disability deserved better support. Today, we operate out of eleven offices throughout NSW and support over 10,000 children and young people, their families and their carers across Australia. It’s a success we’re proud of because it is a success built on lived experience and a genuine desire to change lives for the better.

You’ll be joining a collaborative, inclusive, and supportive team where your contributions are valued. In addition, we offer:

• Competitive salary plus superannuation and leave loading
• Increase your take-home pay with up to $6,500 salary packaging
• Additional leave benefits including an extra week of paid leave in December, extra personal leave, and cultural/ceremonial leave
• Complimentary access to a pool and fully equipped gym, including classes, at the Rhodes Business Park
• Free onsite parking
• Flexible working conditions, including hybrid options
• Access to novated vehicle leasing, travel allowances, and expense reimbursements
• A strong focus on employee wellbeing, including an Employee Assistance Program (EAP)
• Access to structured professional development, supervision, and peer support

Apply Now

If you believe you are a good fit for Lifestart, we look forward to receiving your application. Please include your resume and cover letter expressing your interest and suitability for the role.

Applications Close: Sunday 10th August 2025

For further information please see our website www.lifestart.org.au/careers or contact a member of the Recruitment Team at [e-mail]

We are an Equal Opportunity Employer, welcoming people with disability or lived experience, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community and those people who identify as Aboriginal and Torres Strait Islander to our team. When you join Lifestart, we will value each individual's unique contribution.

We are currently not accepting introductions by recruitment agencies.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

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