Data Operations Manager

Ampol; Sydney; Hybrid; AUD 120,000 - 165,000; Full time

Benefits offered by this job

Employee share offers

Flexible hybrid work options

Internal recognition platform

Career development opportunities

Volunteering paid day

Fuel discounts for personal vehicles

Job summary

Ampol is seeking a Data Operations Manager to lead the operational success of its data services as part of a digital transformation initiative. The role focuses on overseeing data platforms, managing a team, and ensuring effective service delivery to enhance customer experiences and drive growth.

Qualifications

• Experience in data operations/data support roles.
• Familiarity with DevOps/DataOps concepts.
• Supporting AI/ML platforms in production is beneficial.

Responsibilities

• Oversee operational health and performance of enterprise data services.
• Lead a team focused on data service delivery across various management processes.
• Drive continuous service improvement and operational maturity.

Skills

Leadership in data operations

Strong experience with data platforms

Knowledge of ITIL practices

Problem-solving skills

Excellent communication

Education

Experience in enterprise transformation environments

Tools

Azure

Databricks

Snowflake

Job description

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Powering better journeys, today and tomorrow.

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purposecomesfrom the people, businesses,industriesand communities we engage with. From our origins until today,we’vealways been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.

For over 100 years we have supported Australians to travelfar and wide, andwe’llbe here for 100 more powering better journeys for today and tomorrow.

Tech, Digital & Data @ Ampol

As weembark onourdigital transformation,we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions.

Our approach isanchoredin data-driven decision-makingand advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that ourdigitaltransformationwill drive meaningful impact and measurable outcomes.

We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming upbig ideas, questioning the norm, and tackling complex problems. Together, we are shaping afuturethat not only meets the needs of today butanticipatesthe demands of tomorrow.

Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impacton our business,customersand industry.

About the role:

Ampol’s Data, Analytics & AI team harness our data to act faster, make better decisions, elevate our service to our customers and drive growth through improved operations and innovation

The Data Operations Managerwill be responsible for overseeing the end-to-end operational health, availability and performance of enterprise data services. This role will ensure data, reporting and AI platforms and services, are managed as critical services and continually improved to meet business needs. Leading a team focused on data service delivery across monitoring, incident, release and change management, service continuity and operational support across data infrastructure, tools and products.

You’lltake us further by:

• Take ownership of data operations of data platforms, reporting systems and AI/ML services, ensuring uptime, performance and scalability of services across data platforms and reporting environments.
• Lead, mentor and manage a team of data platform support engineers, fostering a high performance, customer-focused culture, with defined objectives to measure team effectiveness and operational performance.
• Own and execute ITIL aligned processes and procedures for incident, problem, change and release management – driving resolution of operational incidents and ensuring root cause analysis and remediation
• Partner closely with engineering and architecture teams to inform and influence design for operational readiness
• Drive continuous service improvement and operational maturity, identifying opportunities for automation, performance tuning and cost optimization.
• Serve as the key operational contact for internal and external stakeholders
• Provide regular reporting and communications on platform performance, incidents and service health

We’dlove it if you have:

• Leadership in data operations/data support roles within enterprise transformation environments
• Strong experience with data platforms and cloud infrastructure – particularly within Azure (Data Factory, Fabric etc).
• Deep knowledge of ITIL practices and real-world application
• Proven ability to manage incident and change management processes across diverse technology environments
• Experience supporting AI/ML or advanced analytics platforms in production would be beneficial.
• Familiarity with DevOps/DataOps concepts and tooling
• Deep experience with modern data platforms, including Databricks, Snowflake, and related technologies
• Excellent communication and interpersonal skills, with demonstrated leadership capability
• Strong problem-solving skills and the ability to think strategically across enterprise.

We’lltake you further by:

• Our totalremunerationis competitive.This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible.Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition.We have an internal recognition platform amplifying the achievements of those who dogreat workanddemonstrateour capabilities and values.
• Career development and learning opportunitiesincluding LinkedIn Learning and other tailored training solutions.
• BabyCarePackage- financial and flexible support for parents transitioning back to work.
• Need some wheels?Novated Lease options are available.
• Invest in your future with theEmployee Share Scheme
• Access to Ampol's Benefits & Recognition platformproviding you access to retail discounts and cashbacks at over 500+ retailers in Australia thatassistwith everyday living expenses
• Care for your Community.Spend one paid day a year volunteering with one of our Ampol Foundation partners.

We’rean equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Oil and Gas

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