Technology Adoption Lead – Drive Adoption & Business Value

Datacom; New South Wales; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Remote working

Flexi-hours

Professional development

Job summary

Datacom is seeking an experienced Technology Adoption Lead to work with customers and internal teams to drive user adoption, behaviour change and value realisation across technology solutions. You’ll help customers optimise workflows, increase engagement and embed technology into everyday business practices across the Cisco technology investments.

You will collaborate with sales, delivery and vendor teams to develop adoption roadmaps, enablement programmes and measurable outcomes, while driving

Qualifications

• 5+ years' experience in technology adoption, customer success, change management or a related discipline.
• Demonstrated experience delivering customer enablement programmes, workshops, training initiatives and adoption campaigns.
• Experience navigating complex customer environments and engaging with a broad range of stakeholders.
• Proven experience creating adoption roadmaps, success plans and reporting against measurable outcomes.

Responsibilities

• Lead the development and execution of customer adoption strategies that maximise technology utilisation, engagement and ROI.
• Act as a trusted advisor, guiding customers through behaviour change, workflow optimisation and value realisation initiatives.
• Partner with sales, delivery and vendor teams to create adoption roadmaps, success plans and measurable business outcomes.
• Design and deliver customer enablement programmes including workshops, training sessions, communications plans and adoption campaigns.
• Gather and translate customer requirements, workflows and success criteria into actionable adoption plans.
• Develop adoption reporting, insights and success metrics that demonstrate customer value and support continuous improvement.
• Support customers through technology lifecycle initiatives, helping drive platform consumption, business adoption and long-term customer success.
• Identify opportunities to showcase value realisation, including productivity improvements, operational efficiencies, technology optimisation and commercial benefits achieved through successful adoption.
• Ensure adoption frameworks, communications and materials remain aligned to vendor best practices, governance requirements and customer objectives.
• Collaborate across sales, delivery, product and vendor teams to embed adoption outcomes throughout the entire customer lifecycle.
• Support internal capability growth by sharing adoption expertise and best practices across Datacom.

Skills

Tech adoption

Customer success

Change management

Stakeholder engagement

Adoption analytics

Tools

Cisco solutions

Job description

Datacom is seeking an experienced Technology Adoption Lead to work with customers and internal teams to drive user adoption, behaviour change and value realisation across technology solutions. You’ll help customers optimise workflows, increase engagement and embed technology into everyday business practices across the Cisco technology investments.

You will collaborate with sales, delivery and vendor teams to develop adoption roadmaps, enablement programmes and measurable outcomes, while driving