Technical Writer Content Designer - Training, Microsoft - FED GOVT

Hitech Asia Pacific; Canberra; On-site; AUD 83,000 - 103,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Microsoft in Canberra is seeking an experienced Technical Writer Content Designer to join a Federal Government project delivery team. You will produce design, configuration, training and user documentation, translating complex concepts into accessible content for technical, non-technical and executive audiences.

The role supports training material, system design documents and user guides, with a focus on clear, plain-English content.

Qualifications

• Demonstrated experience producing high-quality online software documentation using clear, plain and user-centred English.
• Advanced proficiency in Microsoft Office, Confluence and JIRA to support documentation, collaboration and reporting.
• Experience delivering measurable outputs in alignment with SAFe delivery practices, including planning, review and continuous improvement.
• Strong critical thinking, stakeholder engagement and communication skills, with experience in large, complex environments highly regarded.

Responsibilities

• Produce high-quality design, configuration, technical support and training documentation for complex project environments.
• Develop technical reference material, system design documentation, service support documents and user-friendly training guides.
• Translate complex technical information into clear, plain-English content for technical, non-technical and executive audiences.
• Ensure documentation aligns with Commonwealth Style Guide, accessibility requirements and project delivery standards.

Skills

Plain English

Technical writing

Content design

Documentation

Stakeholder communication

Tools

Confluence

JIRA

Job description

Technical Writer Content Designer - Training, Microsoft - FED GOVT

• Long-term contract – 1 x 12 month + 2 x 12 month extensions


• Exciting Technical Writer / Content Designer role with a Federal Government agency


• Rewarding hourly rates $$

A prominent Federal Government agency is seeking an experienced Technical Writer Content Designer to join a high-performing project delivery team. This is a fantastic opportunity to support the delivery of clear, accurate and user-focused technical documentation across complex CRM and related project environments. The successful Technical Writer Content Designer will produce a range of design, configuration, technical support, training and user documentation, working closely with technical and non-technical stakeholders to translate complex concepts into accessible content. The will be offered an initial 12-month contract with 2 x 12-month extensions, based in Canberra with flexible hybrid work arrangements considered in line with business requirements.

The successful Technical Writer Content Designer will be responsible for, but not limited to:

• Produce high-quality design, configuration, technical support and training documentation for complex project environments.


• Develop technical reference material, system design documentation, service support documents and user-friendly training guides.


• Translate complex technical information into clear, plain-English content for technical, non-technical and executive audiences.


• Ensure documentation aligns with Commonwealth Style Guide, accessibility requirements and project delivery standards.

To be successful, the Technical Writer Content Designer will demonstrate:

• Demonstrated experience producing high-quality online software documentation using clear, plain and user-centred English.


• Advanced proficiency in Microsoft Office, Confluence and JIRA to support documentation, collaboration and reporting.


• Experience delivering measurable outputs in alignment with SAFe delivery practices, including planning, review and continuous improvement.


• Strong critical thinking, stakeholder engagement and communication skills, with experience in large, complex environments highly regarded.

This rare and long term Technical Writer Content Designer role offers a diverse work environment and attractive contracting rates.