Technical Writer (Software / Systems)

Peoplebank; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Peoplebank is recruiting a Technical Writer for their Adelaide based client on a 6 month contract. You will translate complex technical information into concise documentation for both technical and non-technical stakeholders across a new flagship, multi-platform IT system.

Indeed, you will be creating consistently high-quality deliverables that support efficient usage and management of the new system, including knowledge articles, procedures, users guides and manuals, FAQs and other

Qualifications

• 7+ years of experience drafting documentation for multi-platform systems.
• Ability to translate complex technical information for diverse audiences.
• Experience creating knowledge articles, procedures, and user guides.

Responsibilities

• Draft high-quality documentation for web applications with complex designs.
• Collaborate with developers, data engineers, testers and owners to validate designs.
• Develop and maintain document templates and control frameworks.
• Produce FAQs, user guides and manuals for a fast-paced project.

Skills

Technical Writing

Documentation

Web applications

Multi-platform systems

Job description

Peoplebank are recruiting for a Technical Writer for their Adelaide based client on a 6 month contract.

Whilst there is a hybrid work set-up (minimum 3 days in the office), this is NOT a fully remote role and so you will need to be based in Adelaide for the duration of the contract.

This is an exciting opportunity to join a NEW program of work. You will be an experienced Technical Writer, who thrives in a fast-paced environment and can translate complex, technical information into high-quality, concise documentation that can be understood by both technical and non-technical stakeholders for a new flagship, multi-platform IT system.

Indeed, you will be creating consistently high-quality deliverables that support efficient usage and management of the new system. This includes knowledge articles, procedures, processes, users guides and manuals, frequently asked questions (FAQs) and other documentation.

Key Skills / Responsibilities

• 7+ years of experienceas a Technical Writer working autonomously to draft documentation for multi-platform systems, inclusive of web applications with complex designs, functionality, forms, dashboards and reporting.
• Demonstratable experience independently developing high-quality documentation that communicates technical concepts in a manner that can be understood by readers with varying technical experience and comprehension, and with a standardised format and writing style / ‘voice’.
• Experience and ability to understand complex, technical information, including technical specifications and designs, and accurately translate this information into a variety of outputs / documentation for general audiences. This includes knowledge articles, procedures, users guides and manuals, frequently asked questions (FAQs), processes and system as-built documentation.
• Ability to independently consume and interpret information from a variety of sources to inform design decisions, including written documentation (e.g. functional and non-functional requirements, user stories, policies, etc.).
• Experience collaborating with multidisciplinary teams, including technical staff (g. developers, data engineers, testers, etc.), product/business owners and senior leadership to gather and validate system design, build, configuration and procedures/processes.
• Ability to review, interpret and categorise information to determine relevancy and appropriateness for inclusion in the role outputs.
• Experience creating and maintaining document templates and standardised document control and document management frameworks.
• Exceptional attention to detail, writing proficiency and strong understanding of technical writing principles and best practices.
• Communicates orally and in writing in a manner that is clear, fluent and holds the audience’s attention, and prepares and delivers information in a logical, sequential and succinct manner.
• Experience working on projects with varying technologies, preferably with Microsoft solutions and systems with complex data mastery.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs.

We welcome applications from people of all backgrounds, identities, and experiences.

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