Technical Writer Content Designer

Exclaim IT; Canberra; On-site; AUD 85,000 - 110,000; Full time

Job summary

Exclaim IT seeks experienced Content Designers to deliver high-quality content across teams. Role involves aligning content with strategic objectives and user needs. Baseline security clearance is required, with work across QLD, ACT and VIC regions.

Candidates will liaise with stakeholders, conduct research, and publish content across publications, web, social media and eLearning. The position emphasizes information design, accessibility and measurement, with experienced professionals expected

Qualifications

• Strong research and written communication skills.
• Experience designing complex information deliverables and ensuring publication quality.
• Experience with content authoring and publishing practices at SFIA Level 4.

Responsibilities

• Liaise with stakeholders to support technical publications through all phases of development.
• Conduct research to develop mitigation advice that is technically accurate and audience appropriate.
• Create and publish content across publications, web content, social media, eLearning and interactive tools.
• Coordinate with stakeholders for campaigns and publishing initiatives.
• Design, develop, review and manage complex information deliverables with accessibility in mind.
• Support measurement activities: data collection, analysis and reporting.
• Apply user experience design principles to create accessible, user-focused content and interactions.

Skills

SFIA Level 4 - Content Authoring

SFIA Level 4 - Content Publishing

Stakeholder engagement

Technical writing

User experience principles

Research and analysis

Content editing

Measurement practices (SFIA Level 3)

Usability and accessibility

Collaboration across teams

Job description

• Location: Canberra, Australian Capital Territory
• Type: Contract
• Job #18724

• Location: Canberra, Australian Capital Territory
• Type: Contract
• Job #18724

About the role

We are seeking experienced Content Designers to support the development and delivery of high-quality content across teams. Content Designers ensure content aligns with strategic objectives while meeting the needs of users.

These are Baseline roles, and candidates must hold a current Baseline security clearance.
Location of work:QLD, ACT, VIC

Key Responsibilities

• Liaise with stakeholders to support technical publications through all phases of development, including research, scoping, consultation, review and publishing.
• Conduct research to develop mitigation advice that is technically accurate and suitable for the intended audience.
• Create and publish content consistent with organizational messaging, including publications, web content, social media posts, eLearning materials and other interactive tools.
• Liaise with stakeholders regarding technical consultation and promotion of content through campaigns and other initiatives.
• Design, develop, review and manage complex information deliverables, ensuring quality, consistency, accessibility and appropriate use of publishing channels.
• Support measurement activities, including data collection, analysis and reporting.
• Apply user experience design principles to create effective, accessible and user-focused content and interactions.

Highly desirable criteria

• Demonstrated experience in Content Authoring at SFIA Level 4, including designing complex information deliverables, managing content quality and consistency, and taking responsibility for appropriate publication.
• Demonstrated experience in Content Publishing at SFIA Level 4, including selecting appropriate publishing channels, maintaining content management processes and advising content authors on publishing tools and techniques.
• Demonstrated ability to build and foster strong stakeholder relationships.
• Strong research and written communication skills, with a focus on technical writing and content editing.

Desirable criteria

• Experience developing technical publications and content for complex or highly regulated environments.
• Experience creating web content, social media content, eLearning materials and interactive digital content.
• Experience applying user experience, accessibility, usability and visual design principles to content development.
• Experience working with content management systems and digital publishing platforms.
• Experience working within government, defence, intelligence, cyber security or other security-sensitive environments.

Skills and experience

The successful candidates will demonstrate:

• Strong research and analytical capabilities.
• Excellent written communication and technical writing skills.
• Strong content editing and publishing capabilities.
• Demonstrated stakeholder engagement and consultation skills.
• Experience applying content authoring and publishing practices consistent with SFIA Level 4.
• Experience applying measurement practices consistent with SFIA Level 3.
• Experience applying user experience design practices consistent with SFIA Level 3, including storyboards, wireframes and prototypes.
• Strong understanding of usability, accessibility and visual design principles.
• Ability to work collaboratively across teams and manage competing priorities.
• Current Baseline security clearance.

Benefits

• Opportunity to work on complex and meaningful content initiatives.
• Work within a highly skilled and technically focused environment.
• Opportunity to develop and deliver content across a range of platforms and channels.
• Exposure to complex technical subject matter and digital content projects.
• Opportunity to collaborate with experienced stakeholders across multiple teams.

Contact details

For a confidential chat, please contact Shilpa on 0438 027 ***or via email at ******@exclaim-it.com.auand we would be more than happy to provide you with additional information and assist you in the application process.

Please note that a National Police Check might be required as part of pre-employment screening.