Content Designer & Technical Writer — Hybrid

Hitech Asia Pacific; Canberra; Hybrid; AUD 83,000 - 103,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Microsoft in Canberra is seeking an experienced Technical Writer Content Designer to join a Federal Government project delivery team. You will produce design, configuration, training and user documentation, translating complex concepts into accessible content for technical, non-technical and executive audiences.

The role supports training material, system design documents and user guides, with a focus on clear, plain-English content.

Qualifications

• Demonstrated experience producing high-quality online software documentation using clear, plain and user-centred English.
• Advanced proficiency in Microsoft Office, Confluence and JIRA to support documentation, collaboration and reporting.
• Experience delivering measurable outputs in alignment with SAFe delivery practices, including planning, review and continuous improvement.
• Strong critical thinking, stakeholder engagement and communication skills, with experience in large, complex environments highly regarded.

Responsibilities

• Produce high-quality design, configuration, technical support and training documentation for complex project environments.
• Develop technical reference material, system design documentation, service support documents and user-friendly training guides.
• Translate complex technical information into clear, plain-English content for technical, non-technical and executive audiences.
• Ensure documentation aligns with Commonwealth Style Guide, accessibility requirements and project delivery standards.

Skills

Plain English

Technical writing

Content design

Documentation

Stakeholder communication

Tools

Confluence

JIRA

Job description

Microsoft in Canberra is seeking an experienced Technical Writer Content Designer to join a Federal Government project delivery team. You will produce design, configuration, training and user documentation, translating complex concepts into accessible content for technical, non-technical and executive audiences.

The role supports training material, system design documents and user guides, with a focus on clear, plain-English content.