Technical Training Lead: Field Training for Plumbers

GWA Group; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

GWA Group in Sydney (Prestons Centre of Excellence) is seeking a Technical Training Lead to uplift the technical capability of our sales teams across Australia and New Zealand. This hands-on role designs impactful learning programmes, facilitates workshops, and coaches field teams while engaging with customers and industry partners.

You’ll translate complex plumbing and product information into practical learning experiences, partner with Product, Marketing, Quality and R&D, and help manage our

Qualifications

• Plumbing trade background or strong technical experience in plumbing/building products.
• Ability to speak plumber and adapt communication to different audiences.
• Experience designing and delivering training programmes and facilitating workshops.
• Understanding of adult learning and translating technical information into practical learning.
• Strong interpersonal skills and a customer-focused mindset.
• Willingness to travel locally and interstate as part of the role.

Responsibilities

• Facilitate engaging training experiences across formats including classroom, digital learning, one-on-one coaching and large‑group presentations.
• Design, develop and deliver technical training programmes for Sales, Customer Experience and Specialist teams.
• Conduct training needs analysis and identify capability gaps, turning insights into practical learning solutions.
• Coach and develop technical capability through field support, joint customer visits and hands-on learning.
• Translate complex plumbing, product and compliance information into practical learning experiences.
• Partner with Product, Marketing, Quality and R&D to keep content current and aligned with product innovation.
• Support management and continuous improvement of the new training facility in Prestons.
• Build relationships across the plumbing industry with merchants, plumbers, training organisations and partners.

Skills

Plumbing trade background

Apprenticeship completed

Technical plumbing experience

Translate technical info to learning

Interpersonal skills

Travel flexibility

Education

Certificate IV in Training & Assessment

Job description

GWA Group in Sydney (Prestons Centre of Excellence) is seeking a Technical Training Lead to uplift the technical capability of our sales teams across Australia and New Zealand. This hands-on role designs impactful learning programmes, facilitates workshops, and coaches field teams while engaging with customers and industry partners.

You’ll translate complex plumbing and product information into practical learning experiences, partner with Product, Marketing, Quality and R&D, and help manage our