Office Administrator

My NRMA; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangement

Progressive wellbeing benefits

Travel and car rental discounts

Job summary

NRMA Group in Sydney Olympic Park is seeking an Office Administrator to join the Driver Training team, with hybrid work-from-home flexibility. You will coordinate scheduling, support the Safer Driver Course program and deliver efficient administrative services to ensure smooth operations.

This role suits someone who enjoys organisation, customer service and process improvement, contributing to road safety outcomes within a collaborative, trusted environment.

Qualifications

• Experience in administration, coordination or customer service roles.
• Excellent customer service and stakeholder management skills.
• Strong attention to detail and high data-entry accuracy.
• Confidence using multiple technology platforms and databases; proficient in Microsoft Office.
• Interest or experience in AI to support operational efficiencies.

Responsibilities

• Coordinate scheduling and administration of Driver Training programs, including venue bookings and setup.
• Maintain course schedules to support demand, budgets and contracts.
• Handle participant attendance, course completion and compliance documentation.
• Prepare and distribute operational reports and delivery metrics.
• Process invoices and support financial administration tasks.
• Manage inquiries, booking changes and service requests professionally.

Skills

Administration

Customer service

Data entry

Microsoft Office

Stakeholder management

AI in operations

Tools

CRM software

Microsoft Office applications

Job description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

We have an exciting opportunity for an Office Administrator to join our Driver Training team, reporting to the Operations Manager and based in Sydney Olympic Park with hybrid work-from-home flexibility.

In this role, you'll provide high-quality administrative support across the Driver Training business, helping coordinate resources and schedules, supporting the Transport for NSW Safer Driver Course program, and ensuring operational activities are delivered accurately and efficiently.

This is a varied and fast-paced role suited to someone who enjoys organisation, stakeholder engagement, customer service and continuous improvement, while working in a collaborative environment that positively impacts road safety outcomes.

What You'll Do

• Coordinate the scheduling and administration of the Transport for NSW Safer Driver Course, including facilitator allocation, venue bookings and course setup.


• Maintain course schedules to support demand requirements, budgets and contractual obligations.


• Complete administration activities relating to participant attendance, course completion, compliance requirements and funding claims.


• Prepare and distribute operational reports, including attendance, lesson hours and delivery performance metrics.


• Raise purchase orders, process invoices and support financial administration activities.


• Provide administrative support across Driver Training functions, including scheduling, reporting and data management.


• Act as a key liaison for Transport for NSW, facilitators, instructors, customers and internal stakeholders.


• Manage customer enquiries, booking changes, cancellations and service requests in a professional and timely manner.


• Support compliance activities through accurate reporting, documentation management and data integrity.


• Assist with recruitment and onboarding administration, including compliance checks and workforce records management.


• Contribute to process improvement initiatives and support the adoption of new systems, digital tools and AI-enabled solutions.

What You'll Bring

• Demonstrated experience in administration, coordination or customer service roles.


• Excellent customer service and stakeholder management skills.


• Strong attention to detail and high levels of accuracy in data entry and administration.


• Confidence using multiple technology platforms, databases and Microsoft Office applications.


• Has a keen interest or experience in using AI technologies to support operational efficiencies and processes


• Strong written and verbal communication skills.


• Proven ability to prioritise competing tasks and manage deadlines in a high-volume environment.


• Sound problem-solving skills and a proactive approach to finding solutions.


• Ability to organise work effectively and adapt to changing business priorities.


• Commitment to maintaining compliance, accuracy and professionalism in all activities.


• A collaborative mindset and willingness to support the growth and success of the Driver Training business.

What's In It For You?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities


• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts


• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more


• Discounts on a range of NRMA personal insurance products including car, home & travel


• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know Your Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.