Technical Support Specialist - Underground Electrical & Mechanical Trades

HBT Group; Newcastle-Maitland; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discount marketplace access

Employee Assistance Program

Novated leasing

Health & wellbeing program

Career development opportunities

Job summary

HBT Group seeks a Technical Support Specialist to provide on-site support for underground mining equipment, auditing, repairing, and guiding customers on HBT technology. The role involves monitoring equipment performance, generating data-driven recommendations, and delivering hands-on training to longwall personnel.

Travel to customer mine sites is required, including extended nights away from home. Strong health, safety focus and autonomy are essential for success in this field-based position.

Qualifications

• Certificate IV and above qualifications are highly regarded.
• Trainer and assessor qualifications are highly regarded.
• Previous experience providing technical support for high-performance machinery.
• Familiarity with the operation and maintenance of HBT equipment is highly desirable.
• Coal board medical certification is highly desirable.
• Underground experience in the longwall mining environment.
• Strong focus on health and safety.
• Willingness to travel to customer mine sites, including extended nights away from home.
• Availability to support customers outside of business hours and work alternative shifts.

Responsibilities

• Provide on-site support and maintenance for HBT equipment at customer sites.
• Audit, repair/replace components and guide customers on equipment use.
• Monitor equipment in production and provide performance data and recommendations.
• Lead RCA processes as required and coordinate materials for service activities.
• Deliver high-standard training to longwall personnel on HBT equipment operation and maintenance.
• Identify new sales opportunities and communicate them internally.

Skills

On-site support

Troubleshooting

RCA

Equipment health checks

Data analysis

MS Office

Time management

Autonomy

Team collaboration

Education

Certificate IV or higher

Trainer qualifications

Tools

MS Excel

MS Word

Job description

Technical Support Specialist - Underground Electrical & Mechanical Trades

• Learn from experienced Senior Technical Support Specialists through ongoing mentoring and training

About the role:

The Technical Support Specialist will be responsible for providing on-site support to customers while ensuring optimal performance and maintenance of the HBT product line. Additionally providing detailedperformance data and reporting back to HBT to assist in continuous product improvement and reliability initiatives and projects.

You will be assessing, maintaining and supporting HBT equipment on customer sites, particularly in underground mining environments. You will leverage your technical expertise to audit, repair/replace components and provide guidance on HBT equipment. You will also directly monitor the equipment in production and provide technical equipment and productivity improvement recommendations to customers that will enhance the performance and reliability of the HBT equipment.

The Technical Support Specialist's key responsibilities include:

• Perform service tasks, identifying/resolving technical problems and making analysis through onsite activity in any service categories (installation and commissioning, maintenance, repairs, upgrades and retrofits)
• Proactively identifying potential equipment failures and requesting proactive corrective actions. Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future.
• Participate inand or leadRCA (Root Cause Analysis) processes as required.
• Coordinate, prepare, and ensure that all materials, parts, documentation, and equipment are available and at the appropriate quality for Service activities.
• Performequipment health inspections, validation and parameter audits.
• Gather and analyse equipment performance using historical and electronic data to identify optimisation opportunities.
• Conduct required scheduled lifecycle auditing and prepare comprehensive life cycle condition reports for the customers to assist in overhaul scope preparation and replacement equipment forecasting.
• Provide expert advice and support during breakdowns to minimise production losses.
• Develop, prepare, anddeliver high-standard training to longwall personnel on HBT equipment operation and maintenance.
• Create and maintain a good relationship with customers and understand their needs
• Identify new sales opportunities and communicate them internally.

About you:

Qualifications/ Experience:

• Certificate IV and above qualifications are highly regarded.
• Trainer and assessor qualifications are highly regarded.
• Previous experience providing technical support for high-performance machinery.
• Familiarity with the operation and maintenance of HBT equipment is highly desirable.
• Coal board medical certification is highly desirable.
• Underground experience in the longwall mining environment.
• Strong focus on health and safety.
• Willingness to travel to customer mine sites, including extended consecutive nights away from home.
• Availability to support customers outside of business hours and work alternative shifts (afternoon/night/weekend) as needed.
• Ability to work autonomously in a field environment and as part of a team.
• Strong attention to detail, administrative skills and time management abilities.
• Proficiency in Microsoft Office suite, particularly Excel and Word.

Employee Benefits:

• Supportive team culture with a focus on safety and well-being.
• Internal career development opportunities
• Employees get access to a discount marketplace with the Employment Hero App including promotional opportunities for discounted gift cards, cashback offers, retail discounts, travel deals, entertainment discounts, grocery savings, fuel savings and health insurance offers.
• Employee Assistance Program providing six free sessions per year to confidential psychological and counselling services for you and your immediate family.
• HBT Group Health and Wellbeing program providing access to discounted corporate membership rates across several selected gyms in NSW.
• Novated leasing through SG Fleet following probation period.
• The ability to salary sacrifice superannuation.

About us:

HBT Australia is responsible for the overhauls of longwall machinery across NSW.

HBT is an equal-opportunity employer committed to diversity and inclusion within the workforce.