Lead Field Technical Support Engineer

Attio; Newcastle; On-site; AUD 130,000 - 190,000; Full time

Benefits offered by this job

Company vehicle

Discounted employment benefits

Job summary

HBT Australia is seeking a Senior Technical Support Specialist to monitor equipment performance and provide expert technical support to customers. You will coach and lead the TSS team, assist with installation, commissioning, and repairs, and drive continuous improvement in service delivery.

You will travel to customer mine sites across New South Wales, engage with stakeholders, and contribute to product enhancements while maintaining a strong safety focus across all activities.

Qualifications

• Bachelor of Engineering or relevant Trade Qualifications in the Mechanical Engineering field.
• 5+ years of experience in service, service engineering, and product support-related positions.
• Willingness to travel to customer mine sites across New South Wales.

Responsibilities

• Coaching and leading a team of TSS by imparting equipment and operational knowledge, training and providing an escalation point for customers products.
• Acting as a primary point of contact to identify product enhancements, issue resolution and RCA investigations to set resolution priorities.
• Defining problems, researching data, planning fixes, identifying root causes with stakeholders.
• Leading AFA workshops and driving engineering solutions with the team.
• Coordinating materials, parts, documentation and equipment for service activities.
• Providing expert advice during breakdowns to minimise production losses.
• Delivering training to HBT employees and customers on equipment operation and maintenance.

Skills

Team leadership

Analytical thinking

Customer relations

Communication skills

Education

Bachelor of Engineering

Trade qualifications (Mechanical)

Job description

HBT Australia is seeking a Senior Technical Support Specialist to monitor equipment performance and provide expert technical support to customers. You will coach and lead the TSS team, assist with installation, commissioning, and repairs, and drive continuous improvement in service delivery.

You will travel to customer mine sites across New South Wales, engage with stakeholders, and contribute to product enhancements while maintaining a strong safety focus across all activities.