Technical Support Specialist – IT & Cloud

Transmax; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Transmax is seeking a Technical Support Officer to deliver frontline and escalated support for ITS customers in a fast-paced environment. You will triage issues, coordinate responses, and contribute to ongoing reliability of customer systems.

The role requires hands-on troubleshooting across Windows and Linux environments, plus experience with ITSM tools and documentation. A tertiary IT qualification and ITIL familiarity are desirable.

Qualifications

• 2+ years’ experience in IT or technical support with hands-on troubleshooting across systems and applications.
• Experience with ITSM tools and maintaining documentation.
• Strong knowledge of Windows Server, with exposure to Linux environments.

Responsibilities

• Provide application, infrastructure and software support via phone and email.
• Act as an escalation point for complex issues, supporting diagnosis and resolution.
• Log, classify and prioritise tickets in line with SLA requirements.
• Monitor system health, respond to alerts and perform preventative maintenance.
• Complete scheduled tasks including system checks, patching, testing and upgrades.
• Support system deployments and platform updates.
• Collaborate with internal teams to resolve incidents and improve service outcomes.
• Maintain and improve operational documentation and procedures.
• Contribute to customer reporting and continuous improvement initiatives.
• Participate in an on‑call roster to support after‑hours customer needs.

Skills

IT support

Windows Server

Linux

AWS

VMware

Veeam

Active Directory

Atlassian tools

ITSM

Documentation

Education

Bachelor’s degree in IT or Engineering

Tools

Windows Server

Linux

AWS

VMware

Veeam

Active Directory

Atlassian Jira/Confluence

Job description

Transmax is seeking a Technical Support Officer to deliver frontline and escalated support for ITS customers in a fast-paced environment. You will triage issues, coordinate responses, and contribute to ongoing reliability of customer systems.

The role requires hands-on troubleshooting across Windows and Linux environments, plus experience with ITSM tools and documentation. A tertiary IT qualification and ITIL familiarity are desirable.