Technical Support Officer: IT & Cloud Ops

Dragonfly; Queensland; On-site; AUD 70,000 - 95,000; Full time

Job summary

Transmax Brisbane is seeking a Technical Support Officer to deliver frontline and escalated IT support across applications, infrastructure and software. You will triage issues, coordinate responses and contribute to service reliability in a fast-paced, collaborative environment.

With 2+ years in IT support and familiarity with ITSM processes, you will work closely with internal teams to resolve incidents, maintain documentation and support after-hours on-call coverage.

Qualifications

• 2+ years’ experience in IT or technical support with hands-on troubleshooting across systems and applications.
• Experience with ITSM tools and maintaining documentation.
• Strong knowledge of Windows Server with exposure to Linux environments.
• Familiarity with monitoring tools, system maintenance and upgrades.
• Exposure to AWS, VMware, Veeam, databases, Active Directory or Atlassian tools (desirable).
• Experience in ITS or similar integrated environments (desirable).

Responsibilities

• Provide application, infrastructure and software support via phone and email.
• Act as an escalation point for complex issues, supporting diagnosis and resolution.
• Log, classify and prioritise tickets in line with SLA requirements.
• Monitor system health, respond to alerts and perform preventative maintenance.
• Complete scheduled tasks including system checks, patching, testing and upgrades.
• Support system deployments and platform updates.
• Collaborate with internal teams to resolve incidents and improve service outcomes.
• Maintain and improve operational documentation and procedures.
• Contribute to customer reporting and continuous improvement initiatives.
• Participate in an on-call roster to support after-hours customer needs.

Skills

IT support

Troubleshooting

Communication

Prioritisation

Education

Engineering or Information Technology degree

Tools

AWS

VMware

Veeam

Active Directory

Atlassian tools

Job description

Transmax Brisbane is seeking a Technical Support Officer to deliver frontline and escalated IT support across applications, infrastructure and software. You will triage issues, coordinate responses and contribute to service reliability in a fast-paced, collaborative environment.

With 2+ years in IT support and familiarity with ITSM processes, you will work closely with internal teams to resolve incidents, maintain documentation and support after-hours on-call coverage.