Operations Support Specialist: Gateway to Logistics Leadership

Dragonfly; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and benefits

Continuous learning opportunities

Diversity, inclusion and sustainable &

Job summary

Transmax is seeking a Technical Support Officer in Brisbane to deliver frontline and escalated IT support for customers, ensuring timely incident resolution and clear communication through the support lifecycle. You will bridge customers and internal teams, triaging issues and coordinating responses to maintain system reliability.

This hands-on, fast-paced role emphasizes teamwork, knowledge sharing and continuous improvement across application, infrastructure, and software environments.

Qualifications

• 2+ years’ experience in IT or technical support with hands-on troubleshooting across systems and applications.

Responsibilities

• Provide application, infrastructure and software support via phone and email.
• Act as an escalation point for complex issues, supporting diagnosis and resolution.
• Log, classify and prioritise tickets in line with SLA requirements.
• Monitor system health, respond to alerts and perform preventative maintenance.
• Complete scheduled tasks including system checks, patching, testing and upgrades.
• Support system deployments and platform updates.
• Collaborate with internal teams to resolve incidents and improve service outcomes.
• Maintain and improve operational documentation and procedures.
• Contribute to customer reporting and continuous improvement initiatives.
• Participate in an on-call roster to support after-hours customer needs.

Skills

Problem solving

Communication

Prioritization

Independent worker

Education

Engineering/IT degree or equivalent

ITIL certification (desirable)

Tools

ITSM tools

Windows Server

Linux

AWS

VMware

Veeam

Active Directory

Atlassian tools

Job description

Transmax is seeking a Technical Support Officer in Brisbane to deliver frontline and escalated IT support for customers, ensuring timely incident resolution and clear communication through the support lifecycle. You will bridge customers and internal teams, triaging issues and coordinating responses to maintain system reliability.

This hands-on, fast-paced role emphasizes teamwork, knowledge sharing and continuous improvement across application, infrastructure, and software environments.