Premium Audio Tech Support & After-Sales Specialist

Tier One Recruitment; Willoughby; On-site; AUD 55,000 - 75,000; Full time

Job summary

Tier One Recruitment partners with a global leader in premium audio technology to hire a Technical Support & After Sales Service Specialist based in Chatswood, NSW. The role blends Level 1 technical support with end-to-end service coordination for professional audio gear.

You will troubleshoot issues, manage repairs and warranty claims, coordinate parts logistics, and guide customers through self-service tools, ensuring a smooth service experience from enquiry to resolution.

Qualifications

• 1–3+ years in technical support or after-sales service.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management.
• Passion for music, audio technology or electronics.
• Attention to detail and ability to multitask.
• Experience with Microsoft Office and ERP/service management systems.

Responsibilities

• Provide Level 1 technical support to customers and dealers via multiple channels.
• Troubleshoot issues and deliver timely solutions by phone, email and digital support.
• Manage repair, service and warranty cases from enquiry to resolution.
• Coordinate repairs, spare parts logistics and service activities with engineers.
• Guide customers through self-service tools and repair portals.
• Maintain accurate service documentation and case records.
• Provide proactive updates to ensure a seamless service lifecycle.
• Collaborate with technical, supply chain, finance and sales teams to meet service goals.
• Contribute to continuous improvement and knowledge sharing.

Skills

Technical support

Customer service

After-sales service

Troubleshooting

Communication

Stakeholder management

Microsoft Office

ERP/Service management

Tools

Microsoft Office

ERP/Service management systems

Job description

Tier One Recruitment partners with a global leader in premium audio technology to hire a Technical Support & After Sales Service Specialist based in Chatswood, NSW. The role blends Level 1 technical support with end-to-end service coordination for professional audio gear.

You will troubleshoot issues, manage repairs and warranty claims, coordinate parts logistics, and guide customers through self-service tools, ensuring a smooth service experience from enquiry to resolution.