Technical Support Representative

Arlec; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free onsite car parking

Generous staff discounts across our品牌

Generous staff discounts across our品牌

Job summary

Arlec, based at our Scoresby head office, is seeking a Technical Support Representative to be the first point of contact for customer queries. You will assist with product enquiries, process spare parts and warranty orders, and support EDI orders with training provided.

The role emphasizes accurate data entry, excellent communication, and teamwork to ensure outstanding customer service. On-site work with parking and staff discounts offered.

Qualifications

• Relevant qualifications in engineering or electrical disciplines are advantageous.
• Experience in technical support is beneficial.
• Ability to communicate clearly with customers by phone and email.
• Strong data entry accuracy and attention to detail.
• Ability to multi-task under pressure and meet deadlines.

Responsibilities

• Act as the first point of contact for all customer queries.
• Support customers with product enquiries and warranty/spare parts orders.
• Resolve queries from retail customers and end consumers.
• Collaborate with team members to ensure excellent service.
• Process EDI orders and report service levels and held orders.
• Input customer sales orders and manage account issues at contact level.

Skills

Excellent communication

Teamwork skills

Problem solving

Multi-tasking

Professional telephone manner

Data entry accuracy

Education

Engineering or Electrical Certificate or related

Tools

Excel

EDI orders

Job description

For 75 years, Arlec has been bringing Style, Innovation, and Value to Australian and New Zealand homes and offices. From our early years as a small business, our focus on safety, combined with Aussie engineering and ingenuity ensures all Arlec products comply with AUS/NZ regulations.

In an ever-changing world we innovate to bring consumers new ideas at affordable prices, whether it be everyday essential Electrical, Lighting and Air Movement products, to Work Lights or the latest in Smart Home solutions. Arlec today remains proudly Australian owned and operated.

We have an exciting opportunity for a Technical Support Representative to join our team, based at our Head Office in Scoresby.

About the Role

• Act as the first point of contact for all customer queries.
• Support our customers with product enquiries.
• Resolve queries from retail customers and end consumers.
• Collaborate with team members to ensure excellent customer service and satisfaction.
• Data entry of customer sales orders.
• Process spare parts and warranty sales orders.
• Process EDI orders (experience an advantage, but training will be provided).
• Reporting on service levels, held orders etc.
• Determination and resolution of account issues at a customer support level.

About You

• Relevant qualification advantageous e.g. Engineering or Electrical Certificate or related.
• Prior technical support experience an advantage.
• A professional telephone manner.
• Excellent communication and teamwork skills.
• Problem solving ability, critical thinking and a can-do attitude.
• The ability to multi-task under pressure and to meet deadlines.
• Accurate data entry and intermediate Excel skills.
• Previous customer support experience an advantage.

Why Arlec?

• Free onsite car parking.
• Generous staff discounts across our brands.

Arlec is an Equal Opportunity Employer – we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture will be.