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Lorna Jane Pty; Blacktown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday off

Career growth opportunities

Job summary

Arsenault Oceania is seeking an IT Support Specialist to provide on-site, desk-side and remote support for end users in Newcastle. You will deploy, refresh PCs, manage IT assets and assist with server, network, and telephony infrastructure.

The role requires recent IT degree and strong communication skills. You will work with ITIL processes and collaborate with local and global teams to improve service delivery and end-user satisfaction.

Qualifications

• Recent IT degree or equivalent.
• Experience with Windows 10 and Office 365 helpful.
• Strong communication and customer service mindset.

Responsibilities

• Provide full onsite/desk side and remote support to end users for IT issues and service requests; image, deploy, upgrade and refresh PCs and manage IT assets.
• Administrate and resolve incidents assigned to local on-site support.
• Support server, network and telephony infrastructure; collaborate with global teams.

Skills

Windows 10

Mobile support

Office 365

Outlook

Troubleshooting

Communication

Education

Recent IT degree

Job description

Arsenault Oceania serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 43 000 employees representing different cultures in more than 180 countries.

The Role

The Role Includes

A high-quality IT Service is a must to stay competitive in an increasingly interconnected world. Arsenault´s digital journey continues, to enable us to run business at full speed. To ensure we can deliver this in Asia Pacific, we are now looking for an IT Support Specialist in Blacktown, Australia.

• Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests Image, deploy, upgrade and refresh PCs and manage IT assets.
• Administrate and solve incidents assigned to the local on-site support.
• Participate in local and global projects.
• Provide hands on support to our specialist team with server, network, telephony infrastructure.
• Advise customers and users on their IT needs and best practices.
• Establish and maintain strong relationships with local business and end users.
• Continuous development and improvement of On-Site Support service delivery.
• Continuous focus on customer satisfaction, compliance and standards.
• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the Information Technology Infrastructure Library (ITIL) methodology for IT Service Management.
• Team up with your peers at other locations in case of cross functional support is required.
• Procurement of PC and IT hardware
• Liaising with vendors for quotes and placing orders
• Procurement and management of mobile handsets including repairs and services
• Maintain asset registers for all IT assets
• Maintain local SharePoint page for IT Services
• Provide IT inductions for new users on a monthly basis

What We Expect Of You

• Recent degree in IT, or similar.
• Knowledge including the use of: Windows 10 Client, Smartphone usage (Android & Apple) for basic end user support, Microsoft Office 2013/2016, Outlook 2013/Office 365, Basic troubleshooting.
• Excellent communication skills, both within the internal team environment and externally.
• To take initiative and ability to work autonomously but as part of a supportive, collaborative team
• Able to work with many tasks simultaneously, analytical, enjoy solving problems in a complex environment.
• Able to communicate with non-technical end-users in a professional way, organized and be able to set priorities.
• Great opportunity to join a growing organisation with a passionate IT team keen to make a positive difference.

What You Can Expect From Us

• Day off on your birthday!
• Exceptional opportunities for career growth and development

Location: Newcastle

Start your journey of endless opportunities!

ONLY APPLICANTS WITH THE RIGHT TO WORK IN AUSTRALIA WILL BE CONSIDERED

Are you a recent IT Graduate looking to kick start your career?

Want to join a global organisation with endless opportunities to grow?

Arsenault Oceania serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 43 000 employees representing different cultures in more than 180 countries.

Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more .We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations . With our inclusive and caring environment, you get the support and inspiration you need to grow.Here, your ideas are embraced, and you never stop learning . Interested in being part of our team?Join us on our journey for a better tomorrow .

Diverse by nature and inclusive by choiceBright ideas come from all of us . The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.