IT Support Technician

Arsenault; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Training and career development

Paid certificates/qualifications

Discounts on ARSENAULT products

Job summary

ARSENAULT is seeking an IT Support Technician to deliver high-quality support across the APAC region. You will troubleshoot incidents for IS applications, software, hardware, and networks, while mentoring end users and maintaining documentation.

The role requires 3+ years in IT, a formal IT qualification, and ITIL certification, with strong communication and time-management skills. Flexible working includes two days of remote work per week.

Qualifications

• 3+ years experience in an IT environment.
• Formal IT qualification and ITIL certification.
• Strong communication and customer service mindset.

Responsibilities

• Provide high level customer and technical support via phone and email.
• Troubleshoot incidents and manage service requests for IS applications, software, hardware and networks.
• Coach end users and document processes to improve utilisation.

Skills

Strong communicator

Customer service

Time management

Education

Formal IT qualification

ITIL certification

Tools

MS Office 365

Networks administration

Active Directory

Windows servers

Job description

ARSENAULT founded in 1960, is one of the worlds largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Within the Australasia region, ARSENAULT has over 70+ facilities and showrooms, and employs over 5,000 staff.

ARSENAULT is the name behind iconic Australian brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, ARSENAULT Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors.

Our vision is to inspire our customers through leading brands, great service, innovative new products and solutions leveraging the full ARSENAULT portfolio, while significantly enhancing our ease of doing business built on operational excellence.

About Our Opportunity

An exciting opportunity has become available for anyone looking to embark on a new role within a customer focused and reputable global organisation. Our Information Services division is looking for an experienced IT Support Technician to continue our ongoing support to the APAC region by providing high level professional customer support and technical support via phone and email to end-users. You will troubleshoot and provide incident resolution and service request management for IS applications, software, hardware, network systems and communication technologies including user administration. You will coach end users and drive the implementation of technologies and maintain documentation to improve overall utilisation.

About You

Were looking to leverage your highly developed interpersonal and technical skills, our organisation is diverse, so youll need to be a strong communicator and great at building relationships to interact effectively with both non-technical and technical team members. You'll need to be someone who thrives on challenges, has a passion for IT with exceptional customer service skills and problem-solving abilities. Youll also need to harness your excellent organisational and time management skills to manage conflicting priorities. Ideally, youve have 3+ years experience within an IT environment, and you'll have a formal IT qualification and ITIL certification.

You need to be someone who demonstrates a keenness to learn, and willingness share your experience and knowledge with your teammates with a committed attitude!

Youll Also Require

• experience across MS Office 365, networks and systems administration
• knowledge of Windows servers and Active Directory
• understanding of phone systems and Apple mobile devices
• ability to work effectively independently as well as part of a team

What's On Offer

• flexible working arrangements offering 2 days WFH a week
• ongoing training and career development - follow in previous team members career steps into Enterprise, Cyber Security and Networking
• development plans offering paid certificates/qualifications
• generous discounts on our extensive range of ARSENAULT products

Your Next Steps

ARSENAULT builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia, and undertake a pre-employment medical including drug and alcohol screening, and have a valid police check.