Technical Support Representative

Husqvarna Australia Pty. Limited; Central Coast Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts on Husqvarna products

Free onsite parking

Job summary

Husqvarna Australia Pty. Limited is seeking a Technical Support Representative at our Tuggerah head office on the Central Coast.

You will provide top-tier technical support to dealers, end users, and the sales team across Australia, using your mechanical knowledge to diagnose faults and guide solutions. You will troubleshoot 2- and 4-stroke engines, digital and connected products, and robotics/battery solutions while maintaining high customer service standards.

Qualifications

• Experience with small engines, outdoor power equipment.
• Strong communication and problem-solving skills.
• Customer-first attitude with a service focus.
• Ability to document issues clearly.

Responsibilities

• Provide technical support via phone, email, and online channels.
• Troubleshoot engines and digital/connected products.
• Handle end-user complaints and resolve professionally.
• Participate in in-house and external training.
• Process dealer warranty claims via web system.
• Create and update technical documentation.
• Assist with product reworks when needed.
• Identify parts and accessories for new releases.

Skills

Small engines

Technical knowledge

Customer service

CRM systems

MS Office

Written reports

Tools

Adobe InDesign

CRM software

Job description

Last date to apply: 15 October 2026

Husqvarna Forest & Garden Division is a leading global producer of outdoor power products and solutions for forest, park, and garden care. Shaping great experiences is what we do. With our passion for innovation, we create products and services for customers around the world. Performance and usability meet safety and environmental care in our leading-edge innovations and our battery solutions and robotics lead the way.

Are you a skilled mechanic or small‑engine technician ready to step off the tools and into a role where your technical knowledge truly shines? Do you love solving problems, helping people, and being part of a supportive team? If so, this could be the perfect next step in your career.

We’re looking for a passionate Technical Support Representative to join our friendly, high‑performing team at our Tuggerah head office. You’ll play a key role in supporting our dealers, end users, and sales team across Australia, ensuring they get the most out of our industry‑leading outdoor power equipment.

What you’ll do

• Deliver exceptional technical support via phone, email, and online channels.
• Troubleshoot and guide customers through issues involving 2‑stroke and 4‑stroke engines, as well as digital and connected product solutions, battery and robotics products.
• Manage end‑user complaints professionally and negotiate effective resolutions.
• Participate in hands‑on training sessions—both inhouse and externally.
• Maintain and process service dealer claims through our web‑based warranty system.
• Create and update technical support documentation.
• Assist in identifying key parts and accessories for new product releases.
• Use your mechanical know‑how to diagnose faults and perform repairs on demonstration units when required.
• Assist with inhouse product reworks, when required.

What you’ll bring

• Experience with small engines, outdoor power equipment, or similar mechanical systems (2‑stroke, 4‑stroke, digital tech).
• Strong technical aptitude and the ability to explain complex concepts clearly.
• A customer‑first mindset with a passion for delivering outstanding service.
• Confident computer skills, including MS Office and CRM systems.
• Strong written communication skills, including the ability to prepare clear, detailed reports.
• Excellent time‑management and organisational abilities.
• Experience with Adobe or InDesign is a bonus.
• Knowledge of robotic mowers is highly advantageous.

Why you’ll love working with us

• Access to ongoing professional training and development programs.
• A supportive team environment where collaboration is valued.
• Convenient Central Coast location with free onsite parking.
• Take advantage of staff discounts on our products

We’re looking for someone who shows initiative, takes pride in their work, and thrives in a team environment. If you’re excited about growing your career with a globally recognised brand and contributing to the success of the Husqvarna product range, we’d love to hear from you.

A current driver’s licence and willingness to travel occasionally are essential.

At Husqvarna, we encourage an inclusive working environment and strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and thereby, our customers.

Husqvarna Australia is an equal opportunity employer and all appointments are based on merit.

This role is not suitable for those primarily focused on technical support software and agencies need not apply.

Discover roles that inspire growth, challenge boundaries, and allow you to be part of something bigger. Here, you’ll find a team that values bold ideas, sustainable solutions, and collaborative growth. Whether you’re just starting your career or looking for the next big step, we offer a place where passion and purpose come together.

Explore our openings and take the first step in your Husqvarna journey. Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re‑inventing our business. Today, our innovation drives us forward toward a sustainable future, turning opportunities into value for our customers. Our goal is market leadership, grounded in a vision to shape our industry and make a meaningful impact. Read more about our vision and mission here

We are an equal opportunity employer and celebrate diversity.

We are committed to create an inclusive environment for all employees and candidates.

Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences.

At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together.

Learn more about our diversity and inclusion journey here

We believe that business is ultimately about people, as a team, we win and grow together. Our culture is the fuel that drives us to achieve our goals, built on three culture themes: Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities.

Dedicated: We’re driven by our passion to shape great experiences - and we’ve got the dedication to follow through.

Care: We put people first – our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together Together, these values empower us to lead, adapt, and grow as a team.

Learn more about our culture here