Technical Support Lead - QLD

Egis; City of Brisbane; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Generous parental leave

Flexible work practices

Job summary

Egis is seeking a hands-on Technology Support Lead to run frontline IT across four QLD offices in Brisbane. You will deliver advanced Level 2 support spanning hardware, software and AV, while driving service improvements and acting as the trusted IT voice for engineering and project delivery teams.

You will manage one direct report, travel between sites to stay visible, and coordinate with the global IT organisation to keep teams running smoothly.

Qualifications

• Degree in Computer Science, IT or related field (or equivalent experience).
• Strong Level 2 hardware, software, networking and cloud support experience; engineering software exposure a plus.
• Practical experience supporting meeting room/AV and conferencing technology.
• Solid ITIL grounding and enterprise technology management experience.
• Commercial acumen across budgeting, asset lifecycle and cost control.
• Strong stakeholder management and a proactive, solutions-driven mindset.

Responsibilities

• Lead Brisbane IT support (one direct report), providing Level 2 hardware and software support across devices and apps.
• Own meeting room and AV/video conferencing tech across four offices and spaces.
• Manage device lifecycle including imaging, deployment, patching and hardware refresh.
• Be the go-to IT voice for business and project leads; main local contact for global IT.
• Own ticket management, documentation, escalation, and SLA reporting.
• Drive software asset/license compliance and communicate technology changes to staff.

Skills

IT leadership

Level 2 support

Stakeholder management

ITIL knowledge

Cloud support

Windows 11

Microsoft 365

Networking

Education

Degree in Computer Science/IT

Tools

Teams Rooms

Microsoft 365

Imaging/Deployment tools

Job description

About Us

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world's evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you'll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

About the Role

Egis is looking for a hands-on Technology Support Lead to run frontline IT across our four QLD offices. You'll deliver advanced Level 2 support - spanning hardware, software and meeting room/AV - while driving service improvement and acting as the trusted IT voice for our engineering and project delivery teams.

You'll manage one direct report, travel between sites to stay visible, and be the key link between local operations and the wider global IT organisation - keeping our people, project teams and engineering platforms running smoothly.

You will be responsible for

• Leading Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
• Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
• Managing device lifecycle - imaging, deployment, patching, break/fix and hardware refresh - plus onboarding and offboarding for project-based and permanent staff
• Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
• Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
• Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
• Championing diversity, inclusion and HSE practices across the team

What do we need from you

Ideally, you will be an experienced IT professional ready for a functional leadership role. In addition, you will also have:

• A degree in Computer Science, IT or a related field (or equivalent experience)
• Strong Level 2 hardware, software, networking and cloud support experience; engineering software exposure a plus
• Practical experience supporting meeting room/AV and conferencing technology
• A solid ITIL grounding and enterprise technology management experience
• Commercial acumen across budgeting, asset lifecycle and cost control
• Strong stakeholder management and a proactive, solutions-driven mindset
• A customer service ethos; a retail or hospitality background a plus
• A self-starter approach, comfortable managing multiple priorities across sites

What's in it for you?

We are open to considering this role on a full-time, part-time or job-share basis. Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.