Technical Support Lead - Brisbane

Egis in ANZ; City of Brisbane; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Generous parental leave

Flexible work practices

Job summary

Egis is seeking a passionate Technical Support Lead to shape the technology experience across our Brisbane operations. This hands-on leadership role goes beyond support, partnering with stakeholders to solve challenges and drive improvements while providing advanced Level 2/3 technical support.

You will own IT support across four Brisbane offices, champion continuous improvement, manage IT budgets, and build BI dashboards to track performance.

Qualifications

• Bachelor's degree in Computer Science, IT or related field or equivalent experience.
• Proven experience leading a regional IT support function in a corporate/enterprise setting.
• Strong knowledge across hardware, software, networking and cloud platforms.
• Solid ITIL grounding and enterprise technology management.
• Demonstrated reporting and data analysis skills with Power BI.
• Commercial acumen in budgeting, forecasting, asset lifecycle and cost control.
• Excellent stakeholder management with proactive, solutions-driven mindset.
• Customer-focused with service orientation; retail/hospitality experience a plus.
• Analytical and organized; capable of managing budgets and multiple sites.
• Self-starter, able to work independently and travel between sites.

Responsibilities

• Lead and coordinate the IT support function in Brisbane across all offices.
• Be the primary IT contact for business leaders on technology initiatives and decisions.
• Build strong stakeholder relationships and drive user experience improvements.
• Drive AI agents and automation adoption to modernise IT workflows.
• Develop Power BI dashboards to monitor service performance and asset metrics.
• Own ticket management, documentation and ITIL-aligned escalation processes.
• Support quarterly/annual IT budgeting, cost tracking and vendor management.
• Oversee software asset management and license compliance.
• Lead communication and training on system changes and enhancements.

Skills

IT leadership

Hardware

Software

Networking

Cloud platforms

ITIL practices

Power BI

Stakeholder management

Budgeting

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Power BI

ITSM tools

Job description

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you'll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you'll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

Job Description

Egis is looking for a passionate and people-focused Technical Support Lead to play a pivotal role in shaping the technology experience across our Brisbane operations. This is more than a support role - it's an opportunity to influence how technology enables our business, drive meaningful improvements, and make a visible impact every day.

As part of our high-performing ANZ IT team, you'll sit at the intersection of technology and business, partnering closely with stakeholders to understand their needs, solve complex challenges, and deliver exceptional outcomes. You'll provide advanced Level 2/3 technical support while acting as a trusted advisor and key connection point between our local teams and the wider global IT organisation.

This is a hands-on leadership role that combines technical expertise, service excellence, operational oversight, and business engagement. You'll take ownership of technology support across our four Brisbane offices, champion continuous improvement initiatives, and help shape the future direction of IT services within the region.

With responsibility spanning multiple locations, you'll have the flexibility to travel between sites, building strong relationships, maintaining a visible presence, and ensuring our people have the technology and support they need to do their best work.

If you're looking for a role where you can lead from the front, influence change, and see the direct impact of your work on the success of the business, we'd love to hear from you.

You will be responsible for

• Leading and coordinating the IT support function in Brisbane, setting the standard for high-quality, customer-focused onsite support across all offices
• Partnering with business leads as the go-to voice on all things technology - the primary point of contact for IT-related matters, initiatives and decisions
• Building strong stakeholder relationships across the business and proactively identifying opportunities to improve user experience, productivity and technology adoption
• Driving the adoption of AI agents and automation tools to modernise IT workflows, improve efficiency and enhance the end-user experience
• Building and maintaining Power BI dashboards and reporting to track service performance, ticket trends, SLA compliance and asset/license metrics, turning operational data into clear, actionable insight
• Owning service ticket management, documentation and escalation processes in line with ITIL standards
• Contributing to quarterly and annual IT budget planning, cost tracking, financial reporting, technology investment decisions and vendor management
• Managing software asset management, license compliance and version control across the function
• Leading communication and training initiatives to support technical changes and system enhancements
• Championing diversity and inclusion, and promoting positive health, safety and environment practices across the team

Qualifications

• A Bachelor's degree in Computer Science, Information Technology or a related field (or equivalent experience)
• Proven experience leading a regional IT support function within a corporate or enterprise environment
• Strong technical knowledge across hardware, software, networking and cloud platforms
• A solid grounding in ITIL practices and enterprise technology management
• Demonstrated reporting and data analysis skills, including Power BI dashboard development and service performance reporting
• Commercial acumen, with an understanding of budgeting, forecasting, asset lifecycle management and cost control
• Excellent stakeholder management skills, with a proven ability to influence and a proactive, solutions-driven mindset
• A strong customer service ethos - experience in retail or hospitality is a plus
• Sharp analytical and organisational skills, with the ability to prepare detailed reports and manage IT budgets
• A self-starter attitude, comfortable working independently and juggling multiple priorities across sites
• Experience within Professional Services, Architecture, Engineering or Construction industries, which is highly regarded

Additional Information

We are open to considering this role on a full-time, part-time or job-share basis. Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.