Technical Support Engineer - Hyve Managed Hosting

Sociable Tech; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Hyve Managed Hosting is expanding and hiring a Technical Support Engineer for our Sydney team. The role focuses on deploying, administering and supporting Hyve's managed hosting and private-cloud infrastructure for Australian customers.

You will work with a global engineering team and gain exposure to VMware, OpenShift/Kubernetes, and enterprise networking, storage and security technologies while ensuring high availability and performance.

Qualifications

• At least five years' experience administering Linux and Windows server environments in production.
• Demonstrated experience with virtualization (VMware, OpenShift/Kubernetes), enterprise networking, storage and security technologies.
• Strong troubleshooting, incident-management and customer-service skills.
• Willingness to participate in an on-call / out-of-hours support roster.

Responsibilities

• Installing, configuring and maintaining Linux and Windows server operating systems across managed hosting and private-cloud environments.
• Administering and maintaining virtualisation and container platforms, including VMware and OpenShift, to ensure availability and performance.
• Deploying, managing and maintaining physical and virtual server infrastructure for enterprise customer environments.
• Monitoring system and platform performance, capacity and integrity, and proactively resolving faults to meet agreed service levels.
• Administering web, application and database platforms, including IIS, Apache, MySQL and Microsoft SQL Server.
• Configuring and maintaining Active Directory, Microsoft Exchange and related identity and messaging services.
• Configuring and maintaining load balancers, firewalls and web application security technologies to protect customer environments.
• Diagnosing and resolving network and connectivity issues, including TCP/IP, DNS and routing.
• Administering enterprise storage and compute resources, and managing backups, patching and system hardening.
• Performing root-cause analysis on incidents, documenting resolutions and contributing to post-incident reviews.
• Maintaining system documentation, knowledge-base articles and operational procedures.
• Participating in an on-call, out-of-hours support roster.

Skills

Linux administration

Windows administration

VMware

OpenShift

Kubernetes

Networking

Storage

Security

Incident management

Customer service

Education

IT or CS degree

Tools

IIS

Apache

MySQL

SQL Server

Active Directory

Microsoft Exchange

Load balancers

Firewalls

Job description

Technical Support Engineer - Hyve Managed Hosting

Job Type: Permanent position | Full time position

Job Description

Hyve Managed Hosting Pty Ltd The Technical Support Engineer is responsible for the deployment, administration and ongoing support of Hyve's managed hosting and private-cloud infrastructure for its Australian customers. The role ensures the availability, performance, security and integrity of business-critical server, virtualisation, network and storage platforms, and provides expert technical support as Hyve establishes and grows its Australian operations.

Benefits You'll work closely with customers and collaborate with experienced engineers across Australia and the UK, sharing knowledge and helping deliver consistent, high-quality outcomes for our global customer base. If you enjoy solving problems, taking ownership, and continuously developing your technical skills, we'd love to hear from you.

Task & responsibilities

• Installing, configuring and maintaining Linux and Windows server operating systems across managed hosting and private-cloud environments.
• Administering and maintaining virtualisation and container platforms, including VMware and OpenShift, to ensure availability and performance.
• Deploying, managing and maintaining physical and virtual server infrastructure for enterprise customer environments.
• Monitoring system and platform performance, capacity and integrity, and proactively resolving faults to meet agreed service levels.
• Administering web, application and database platforms, including IIS, Apache, MySQL and Microsoft SQL Server.
• Configuring and maintaining Active Directory, Microsoft Exchange and related identity and messaging services.
• Configuring and maintaining load balancers, firewalls and web application security technologies to protect customer environments.
• Diagnosing and resolving network and connectivity issues, including TCP/IP, DNS and routing.
• Administering enterprise storage and compute resources, and managing backups, patching and system hardening.
• Performing root-cause analysis on incidents, documenting resolutions and contributing to post-incident reviews.
• Maintaining system documentation, knowledge-base articles and operational procedures.
• Participating in an on-call, out-of-hours support roster to maintain platform availability.

Qualification & experience

• A relevant tertiary qualification in information technology or computer science, or equivalent demonstrated experience.
• At least five years' experience administering Linux and Windows server environments in production.
• Demonstrated experience with virtualisation (VMware, OpenShift/Kubernetes), enterprise networking, storage and security technologies.
• Strong troubleshooting, incident-management and customer-service skills.
• Willingness to participate in an on-call / out-of-hours support roster.

About Company Hyve is expanding into Australia, and we're looking to build a team of Technical Support Engineers to be among the first key hires in our Sydney office. This is a rare opportunity to join an established UK managed hosting provider at the ground level of its Australian growth. You'll play a key role in supporting customer environments, helping shape our local operations, and delivering the exceptional level of service that Hyve is known for.

We provide enterprise-grade managed hosting, private cloud, and infrastructure solutions for organisations that value uptime, security, performance, and expert support. Our customers rely on us to manage business-critical environments, and we pride ourselves on delivering a level of service that goes above and beyond what is typically found in the industry.