Technical Support Engineer - Hyve Managed Hosting

Hyve Managed Hosting Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hyve Managed Hosting Pty Ltd is expanding its Sydney-based team and seeks a Technical Support Engineer to deploy, administer and support Hyve's managed hosting and private-cloud infrastructure for Australian customers.

You will ensure availability, performance, security and integrity of server, virtualisation, network and storage platforms, while collaborating with engineers across Australia and the UK to deliver high-quality outcomes for our global customer base.

Qualifications

• A relevant IT/CS qualification or equivalent experience.
• 5+ years' experience administering Linux and Windows server environments in production.
• Experience with virtualization (VMware, OpenShift/Kubernetes), enterprise networking, storage and security.
• Strong troubleshooting and incident-management skills.
• Willingness to participate in an on-call / out-of-hours support roster.

Responsibilities

• Installing, configuring and maintaining Linux and Windows server operating systems across managed hosting and private-cloud environments.
• Administering and maintaining virtualisation and container platforms, including VMware and OpenShift, to ensure availability and performance.
• Deploying, managing and maintaining enterprise server infrastructure for customer environments.
• Monitoring system performance, capacity and integrity, and resolving faults to meet SLAs.
• Configuring and maintaining Active Directory, Exchange and related identity services.
• Configuring and maintaining load balancers, firewalls and web security technologies.
• Participating in an on-call / out-of-hours support roster.

Skills

Linux admin

Windows admin

VMware

OpenShift/Kubernetes

Networking

Storage

Troubleshooting

On-call readiness

Education

IT or CS degree

Tools

VMware

OpenShift

Job description

Technical Support Engineer - Hyve Managed Hosting

The Technical Support Engineer is responsible for the deployment, administration and ongoing support of Hyve's managed hosting and private-cloud infrastructure for its Australian customers. The role ensures the availability, performance, security and integrity of business-critical server, virtualisation, network and storage platforms, and provides expert technical support as Hyve establishes and grows its Australian operations.

Benefits

You'll work closely with customers and collaborate with experienced engineers across Australia and the UK, sharing knowledge and helping deliver consistent, high-quality outcomes for our global customer base. If you enjoy solving problems, taking ownership, and continuously developing your technical skills, we'd love to hear from you.

Task & responsibilities

Hyve Managed Hosting Pty Ltd

The Technical Support Engineer is responsible for the deployment, administration and ongoing support of Hyve's managed hosting and private-cloud infrastructure for its Australian customers. The role ensures the availability, performance, security and integrity of business-critical server, virtualisation, network and storage platforms, and provides expert technical support as Hyve establishes and grows its Australian operations.

Benefits

You'll work closely with customers and collaborate with experienced engineers across Australia and the UK, sharing knowledge and helping deliver consistent, high-quality outcomes for our global customer base. If you enjoy solving problems, taking ownership, and continuously developing your technical skills, we'd love to hear from you.

Task & responsibilities

• Installing, configuring and maintaining Linux and Windows server operating systems across managed hosting and private-cloud environments.
• Administering and maintaining virtualisation and container platforms, including VMware and OpenShift, to ensure availability and performance.
• Deploying, managing and maintaining physical and virtual server infrastructure for enterprise customer environments.
• Monitoring system and platform performance, capacity and integrity, and proactively resolving faults to meet agreed service levels.
• Administering web, application and database platforms, including IIS, Apache, MySQL and Microsoft SQL Server.
• Configuring and maintaining Active Directory, Microsoft Exchange and related identity and messaging services.
• Configuring and maintaining load balancers, firewalls and web application security technologies to protect customer environments.
• Diagnosing and resolving network and connectivity issues, including TCP/IP, DNS and routing.
• Administering enterprise storage and compute resources, and managing backups, patching and system hardening.
• Performing root-cause analysis on incidents, documenting resolutions and contributing to post-incident reviews.
• Maintaining system documentation, knowledge-base articles and operational procedures.
• Participating in an on-call, out-of-hours support roster to maintain platform availability.

Qualification & experience

• A relevant tertiary qualification in information technology or computer science, or equivalent demonstrated experience.
• At least five years' experience administering Linux and Windows server environments in production.
• Demonstrated experience with virtualisation (VMware, OpenShift/Kubernetes), enterprise networking, storage and security technologies.
• Strong troubleshooting, incident-management and customer-service skills.
• Willingness to participate in an on-call / out-of-hours support roster.

About Company

Hyve is expanding into Australia, and we're looking to build a team of Technical Support Engineers to be among the first key hires in our Sydney office.

This is a rare opportunity to join an established UK managed hosting provider at the ground level of its Australian growth. You'll play a key role in supporting customer environments, helping shape our local operations, and delivering the exceptional level of service that Hyve is known for.

We provide enterprise-grade managed hosting, private cloud, and infrastructure solutions for organisations that value uptime, security, performance, and expert support. Our customers rely on us to manage business-critical environments, and we pride ourselves on delivering a level of service that goes above and beyond what is typically found in the industry.

This job is posted from Workinitiatives platform.

Work Type: Full time

Job Publish: 29-10-2026

Job Expire: 28-11-2026