Technical Support Engineer

HYXI; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading solar technology company in Melbourne is seeking a Technical Support Specialist. The role involves providing debugging guidance, organizing technical training, and drafting technical agreements for photovoltaic products. Candidates should have over 2 years of experience in the solar industry, display strong customer service orientation, and possess excellent troubleshooting and communication skills. This position offers an opportunity to contribute to innovative solar solutions in a dynamic environment.

Qualifications

• 2+ years of technical support experience in the solar industry.
• Customer service oriented with strong communication skills.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Responsible for debugging guidance of regional products.
• Organize technical training, maintenance, and upgrading work.
• Draft and review technical agreements and bids.

Skills

Technical support in solar industry

Customer service orientation

Troubleshooting skills

Strong written and verbal communication

Job description

• Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);
• Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;
• Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;
• Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;
• Other tasks assigned by superiors.

Qualifications

• 2+ years' of technical support experience in solar industry
• Customer service oriented
• Strong written and verbal and troubleshooting skills