After Sales Service Engineer

Goodwe; Australia; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Goodwe has a dedicated team for Australia and New Zealand and are looking for a Junior Engineer to join the team, in-line with the company growth. This position is flexible in Australia with periods working from home and occasional travel.

This role would suit a recent university graduate or someone early in their career and looking for a position that could grow over time.

Qualifications

• Bachelor degree or above in electrical or electronics.
• Strong ability to analyse and solve problems independently.
• Reliable and self-motivated with good time management.

Responsibilities

• Provide tele- and on-site technical support and post-sales support.
• Commissioning, troubleshooting, and firmware/hardware updates of PV strings, inverters, and BESS.
• Report issues to head office with clear descriptions and follow up on product failures.
• Evaluate PV plant performance by analysing operation data regularly.
• Collaborate with installers and retailers to deliver excellent customer experience.
• Maintain regular follow-ups on technical issues and build strong relationships.

Education

Bachelor degree in electrical or electronics

Tools

Microsoft Office

Job description

Job Description

Goodwe has a dedicated team for Australia and New Zealand and are looking for a Junior Engineer to join the team, in-line with the company growth. This position is flexible in Australia with periods working from home and occasional travel. This role would suit a recent university graduate or someone early in their career and looking for a position that could grow over time.

Key responsibilities

• Responsible for the tele- and on-site technical support and post sales support.
• Commissioning, troubleshooting, firmware/hardware updating of PV string, Hybrid / storage inverter and BESS.
• Reporting and following up with head office in relation to product failure with clear descriptions
• Evaluating PV plant performance by studying operation data on a regular basis
• Pro-actively work with installers & retailers and provide them best-in class customer experience.
• Regular follow-ups on the technical issues and build a healthy relationship with installer & retailers.

Qualifications & Requirements

• Bachelor degree or above: must be electrical or electronics background.
• Preferred minimum 1 year of working experience in the solar industry especially dealing with product trouble shootings
• Strong ability to analyse and solve problems independently.
• Reliable and self-motivated
• The ability to learn new technologies quickly
• Strong Microsoft office skills
• Ability to work effectively in a team environment,
• A friendly, positive and customer-driven attitude
• Excellent time management and organizational skills