Technical Support & Customer Service Consultant

Frontline Recruitment Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Training on access control tech

Career progression

Supportive tech-driven environment

Job summary

Frontline Recruitment Group is seeking a Technical Support & Customer Service Consultant to join our client’s team on an onsite basis. You will provide technical support across construction sites, troubleshoot issues, and assist with testing, handovers, and client training.

The role emphasizes strong communication, problem-solving, and hands-on collaboration with site teams and contractors, using tools like HammerTech, Monday.com, and HubSpot. Australian work eligibility is required.

Qualifications

• Excellent communication and customer service skills.
• Must be an Australian Citizen or Permanent Resident.
• A positive attitude and strong work ethic.
• Genuine interest in technology and learning new systems.
• Strong troubleshooting and problem-solving skills.
• Hands-on approach and confidence working with clients on construction sites.

Responsibilities

• Provide technical and customer support for access control systems.
• Troubleshoot basic technical, mechanical, and system issues.
• Assist with onsite testing, commissioning, handovers, and client training.
• Support clients, contractors, electricians, and site teams with technical queries.
• Coordinate with internal teams and installers to resolve issues.
• Use HammerTech, Monday.com, and HubSpot for communication and support.
• Complete basic hands-on technical tasks and adjustments.
• Keep customers updated on issues, progress, and resolutions.

Skills

Communication

Customer service

Onsite collaboration

Troubleshooting

Learning mindset

Client interaction

Tools

HammerTech

Monday.com

HubSpot

Job description

Technical Support & Customer Service Consultant

About the Role:

We are seeking a Technical Support & Customer Service Consultant to join our client’s team. This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service across construction sites.

Key Responsibilities:

• Provide technical and customer support for access control systems
• Troubleshoot basic technical, mechanical, and system issues
• Assist with onsite testing, commissioning, handovers, and client training
• Support clients, contractors, electricians, and site teams with technical queries
• Coordinate with internal teams and installers to resolve issues
• Use systems such as HammerTech, Monday.com, and HubSpot for communication and support
• Complete basic hands-on technical tasks and adjustments where required
• Keep customers updated on issues, progress, and resolutions

You will ideally have:

• Excellent communication and customer service skills
• Must be an Australian Citizen or Permanent Resident
• A positive attitude and strong work ethic
• A genuine interest in technology and learning new systems
• Strong troubleshooting and problem-solving skills
• A practical, hands-on approach
• Confidence working with clients and construction site teams
• Experience in technical support, field service, electrical, mechanical, security, or construction technology is desirable
• Good computer skills and the ability to learn new software quickly
• A current driver's licence and willingness to travel to construction sites

What We’re Looking For:

• Enjoys technology and troubleshooting
• Likes working onsite and being hands-on
• Is confident speaking with customers and solving problems
• Has a can-do attitude and is willing to learn
• Takes ownership and follows issues through to resolution
• Enjoys working in a customer-focused environment

Benefits:

• Join a growing Australian construction technology business
• Supportive and tech-driven work environment
• Training provided on systems and access control technology
• Opportunity for career progressionDevelop technical support and customer service skills

About the Company:

Our client is a leading provider of access control solutions for construction sites across Australia, providing innovative technology, system integration, and ongoing technical support.