Technical Support / Customer Service

Australian Private Network; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Australian Private Network in Melbourne is seeking a Technical Support / Customer Service representative to deliver excellent service and resolve customer issues in a timely manner. You will handle calls, respond to inquiries, and provide product information in a fast-paced setting.

The ideal candidate will have strong communication and problem-solving skills, basic MS Office proficiency, and the ability to work flexible hours, including weekends if required.

Qualifications

• Strong verbal and written communication skills required.
• Solid problem-solving abilities with a customer-first mindset.
• Ability to work under pressure in a fast-paced environment.
• Familiarity with customer service principles and practices.

Responsibilities

• Answering incoming calls and responding to customer inquiries in a professional manner.
• Providing information about products or services offered by the company.
• Resolving customer complaints or issues effectively and efficiently.
• Processing orders, returns, and exchanges accurately.
• Maintaining accurate records of interactions with customers.

Skills

Communication skills

Problem-solving

Work under pressure

Customer service principles

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job title: Technical Support / Customer Service

Job Summary:

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.

Skills:

• - Excellent communication skills, both verbal and written
• - Strong problem-solving abilities
• - Ability to work well under pressure in a fast-paced environment
• - Knowledge of customer service principles and practices

Responsibilities:

• - Answering incoming calls and responding to customer inquiries in a professional manner
• - Providing information about products or services offered by the company
• - Resolving customer complaints or issues effectively and efficiently
• - Processing orders, returns, and exchanges accurately
• - Maintaining accurate records of interactions with customers

Qualifications:

• - High school diploma or equivalent required
• - 1+ years of experience in a customer service role preferred
• - Proficiency in Microsoft Office applications
• - Ability to work flexible hours, including weekends if necessary