Customer Service Senior Analyst

Vertiv Group Corporation; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Vertiv Group Corporation in Sydney is seeking a Customer Service Project Coordinator to manage orders from quote to invoice, coordinating with Sales partners and the planning team to schedule production and ensure timely delivery. You will communicate with customers and process partners, handle changes, resolve issues, and support internal audits.

A Bachelor’s degree in Business and at least three years in customer service are required; Oracle ERP experience and bilingual English/Spanish are a

Qualifications

• Minimum of 3 years of customer service experience.
• Excellent customer service skills and professional communication.
• Bachelor’s degree in Business or related field is required.

Responsibilities

• Coordinate with planning to schedule production dates.
• Communicate order status and changes to customers and partners.
• Proactively manage customer needs and resolve issues.
• Ensure invoices are issued correctly and align with purchase orders.
• Collaborate with Operations and Supply Chain to meet demand against schedules.
• Support process improvements and assist with audits.

Skills

Customer service

Communication

Organization

Multitasking

Analytical skills

Attention to detail

Education

Bachelor’s Degree in Business or related field

Tools

MS Office

Oracle ERP

Job description

Brief Job Description:

The Customer Service Project Coordinator will work with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow.

Responsibilities: -

• Coordination with the planning team to schedule production dates.
• Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.
• Proactive management of customer needs through communication and problem resolution.
• Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
• Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
• Participates and gives input in process improvement activities utilizing the Vertiv Operating System
• Completes tasks as assigned to support Sales Offices
• Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
• Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.
• Supervises current projects and coordinate with team members to keep workflow on track.
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
• Assist with all internal and external audit requests

Requirements: -

• Minimum Job Qualifications:
• Minimum of 3 years of customer service experience
• Excellent customer service skills
• Professional communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Detail-oriented
• MS Office proficient
• Ability to work and multi-task in a fast-paced environment

Preferred Qualifications:-

• Previous customer service or technical experience
• Oracle ERP experience desired
• Bilingual is a plus - English/Spanish

Education And Certifications: -

• Bachelor’s Degree required, with Business or related field preferred.

Physical Requirements: -

• No Special Physical Requirements

Environmental Demands: -

• N/A

Travel Time Required: -

• N/A