Customer Success & Software Support Specialist

Pickles Auctions; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Pickles Auctions is seeking a Customer Success & Software Support Specialist to join our growing team. This role blends customer support, software troubleshooting, onboarding, and training to help customers get the most value from our platform.

You will resolve day‑to‑day issues, run onboarding sessions, and work with our technical team on escalations. Strong communication and problem‑solving are essential, along with a proactive, organised approach.

Qualifications

• Experience in Customer Support or similar role.
• Strong problem‑solving and troubleshooting skills.
• Excellent verbal and written communication.
• Confident working with software platforms and learning new technologies.
• Ability to explain technical concepts in simple terms.
• Highly organised with strong attention to detail.

Responsibilities

• Provide exceptional support to customers via phone, email, and ticketing systems.
• Troubleshoot and resolve day‑to‑day software and user issues.
• Conduct onboarding sessions and train new customers on our platform.
• Assist with software configuration, data imports, and implementation activities.
• Investigate issues and escalate to the technical team when needed.
• Build strong customer relationships and promote relevant products or services.

Skills

Customer support

Software troubleshooting

Onboarding & training

Communication skills

Problem solving

Spreadsheet skills

Learning new tech

Tools

Ticketing systems

CRM software

SaaS platforms

Job description

Are you a problem solver who enjoys helping customers and learning new technology?

We're looking for a Customer Success & Software Support Specialist to join our growing team. This role combines customer support, software troubleshooting, onboarding, and training, making it ideal for someone who enjoys working with people while developing strong technical skills.

What You'll Be Doing

• Provide exceptional support to customers via phone, email, and ticketing systems.
• Troubleshoot and resolve day‑to‑day software and user issues.
• Conduct onboarding sessions and train new customers on our platform.
• Assist with software configuration, data imports, and implementation activities.
• Investigate issues and work closely with our technical team when escalation is required.
• Build strong customer relationships and help customers get the most value from our software.
• Identify opportunities to promote additional products, features, subscriptions, or services that align with customer needs.

What We're Looking For

• Experience in Customer Support, Software Support, Help Desk, Customer Success, or a similar role.
• Strong problem‑solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Confident working with software platforms and learning new technologies.
• Ability to explain technical concepts in a simple and friendly way.
• Highly organised with strong attention to detail.

Highly Regarded

• Experience supporting SaaS or business software applications.
• Customer onboarding and training experience.
• Data import and spreadsheet skills.
• Accounting software knowledge.
• Experience in the automotive or dealership industry.

Why Join Us?

• Supportive and collaborative team environment.
• Opportunity to develop technical and customer success skills.
• Variety in your day with a mix of support, troubleshooting, and customer onboarding.
• Career growth opportunities within a growing software business.

If you're passionate about helping customers succeed, enjoy solving problems, and want to build a career in software and customer success, we'd love to hear from you.