Technical Specialist (Work Capacity)

Gallagher AJG; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development

Collaborative culture

Global impact

Job summary

Gallagher Bassett in Australia is seeking a Technical Specialist – Work Capacity to provide expert support on work capacity assessments within the NSW Workers Compensation Scheme. You will influence decisions, ensure compliance, and contribute to timely, fair outcomes for injured workers.

The role emphasizes collaboration with case managers, coaching for capability uplift, and staying current with legislative changes while delivering practical improvements to processes.

Qualifications

• Strong knowledge of NSW Workers Compensation legislation and work capacity decision processes.
• Ability to review medical, vocational and employment evidence to support outcomes.
• Excellent written and verbal communication with attention to detail.
• Coaching mindset to uplift capability within the Claims team.

Responsibilities

• Review medical, vocational and employment evidence to assess a worker’s current work capacity.
• Determine impact of work capacity outcomes on weekly payment entitlements.
• Identify information needed to support decisions and arrange independent assessments as required.
• Provide timely, accurate advice to case managers on work capacity procedures.

Skills

Work capacity

Evidence review

Analytical thinking

Stakeholder engagement

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership- that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Accelerate your career in technical support with this exciting role!

• Sydney location - option for CBD or Parramatta branches;
• Hybrid office arrangements with 9 day fortnight option post-probation;
• Professional growth and career development, wellbeing support programs, and more!

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership- that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Accelerate your career in technical support with this exciting role!

• Sydney location - option for CBD or Parramatta branches;
• Hybrid office arrangements with 9 day fortnight option post-probation;
• Professional growth and career development, wellbeing support programs, and more!

About us

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

The Opportunity

As a Technical Specialist – Work Capacity, you will provide expert technical support and decision-making on work capacity matters, ensuring work capacity assessments, decisions and reviews are accurate, compliant and timely within the NSW Workers Compensation Scheme.

The role balances fair outcomes for injured workers with scheme requirements, supporting sustainable return to work and the correct entitlement to weekly payments, and provides a unique opportunity to lend your legislative expertise to the support, coaching and development of our Claims function.

Whether you are an experienced Senior Case Manager looking to take the next step in your career, or a current Technical Specialist with a particular interest in Work Capacity, we would love to hear from you!

Responsibilities

• Review medical, vocational and employment evidence to assess a worker’s current work capacity;
• Determine the impact of work capacity outcomes on weekly payment entitlements;
• Identify and obtain the medical, vocational, treatment and employer information needed to support decisions;
• Arrange or review independent assessments, such as independent medical examinations and vocational assessments, where required;
• Identify gaps or inconsistencies in evidence and resolve them promptly;
• Provide timely, accurate advice to case managers on work capacity processes and requirements;
• Support early identification of claims requiring work capacity review;
• Support return to work strategies, including suitable duties and partial return to work;
• Prepare accurate, clear and compliant decision notices and correspondence;
• Support internal reviews and disputes relating to work capacity decisions, including preparation of documentation and responses;
• Communicate decisions to injured workers, employers and other parties with empathy and professionalism;
• Coach case managers on work capacity principles, evidence requirements and best practice;
• Identify process inefficiencies and recommend practical improvements;
• Keep current with legislative and scheme changes and share learnings with the team.

Requirements

• Strong experience in NSW Workers Compensation claims management, as well as making work capacity or other complex entitlement decisions;
• Experience applying legislation and scheme guidelines and drafting decision notices, and interpreting medical and vocational evidence;
• Deep understanding of the NSW Workers Compensation legislative framework and legislative reforms, including work capacity assessment and decision requirements,weekly payment entitlements and how work capacity affects them, return to work principles and suitable employment, and dispute processes;
• Awareness of outcome measures and how work capacity decisions affect them;
• Strong analytical and critical thinking skills, with sound judgement;
• Excellent written and verbal communication, with the ability to explain decisions clearly;
• High attention to detail, particularly in evidence and compliance;
• Ability to handle sensitive conversations with empathy and professionalism;
• Collaborative approach with strong stakeholder engagement;
• Coaching mindset with ability to drive capability uplift.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.