Technical Specialist | Senior Case Managers Welcom...

Ensure Recruitment; Western Australia; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Ensure Recruitment seeks an experienced Senior Case Manager transitioning to a Technical Specialist, handling complex Workers Compensation claims with support from technical and leadership teams in a hybrid Perth environment.

You will provide technical guidance, coach peers, review management practices for better outcomes, and collaborate with team leaders to drive continuous improvement in claims handling.

Qualifications

• Significant experience managing Workers Compensation claims, including complex cases.
• Strong knowledge of Workers Compensation legislation and claims management practices.
• Interest in coaching and mentoring other claims professionals.

Responsibilities

• Provide technical advice on complex Workers Compensation claims.
• Review claims management practices and identify improvements.
• Coach and mentor case managers to strengthen technical capability.
• Collaborate with team leaders to support continuous improvement.

Skills

Workers Comp knowledge

Coaching & mentoring

Claims analysis

Tools

Claims software

Job description

Technical Specialist | Senior Case Managers Welcome (Workers Compensation)

27-10-26 Perth / Permanent

Are you an experienced Workers Compensation Senior Case Manager who enjoys tackling complex claims, providing technical guidance and helping others achieve better outcomes?

Perhaps you're already working in a Technical Specialist role, and looking for greener grass?

For you;

• Flexible working arrangements and hybrid work options.
• Opportunities for internal career progression.
• Access to ongoing technical training and professional development.
• The stability and resources of a well-established insurance organisation.
• The opportunity to work with complex claims without the demands of managing a full portfolio.
• A collaborative team environment with access to experienced technical and leadership support.

You will;

• Providing technical advice and guidance on complex Workers Compensation claims.
• Reviewing claims management practices and identifying opportunities to improve outcomes, quality and consistency.
• Coaching and mentoring case managers to strengthen their technical capability and confidence.
• Collaborating with team leaders and stakeholders to support continuous improvement and best-practice claims management.

Ideally, you'll bring:

• Significant experience managing Workers Compensation claims, including exposure to complex or challenging claims.
• Strong knowledge of Workers Compensation legislation, regulations and claims management practices.
• The ability to analyse complex scenarios, assess risks and provide sound, practical recommendations.
• An interest in coaching, mentoring and supporting the development of other claims professionals.

Importantly, you don't need to be in a Technical Specialist role already. If you're a capable Senior Case Manager with strong technical knowledge and the ambition to take the next step, we'd love to hear from you.

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