Technical Specialist

Employers Mutual Management Pty Ltd; Melbourne; Hybrid; AUD 110,000 - 140,000; Part time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning and development

Employee Assistance Program (EAP)

Celebration events

Annual incentive scheme

Job summary

EML, Australia’s leading personal injury claims specialist, seeks a Technical Specialist to join Melbourne or Geelong on a permanent, part-time basis. You will provide technical guidance to claims teams, ensuring compliance with Victorian workers' compensation law and WorkSafe Victoria guidelines, while driving service excellence.

In this role you will collaborate with internal and external stakeholders, develop initiatives to improve performance and compliance, and contribute to a supportive,

Qualifications

• Strong technical experience within the Victorian workers' compensation scheme is mandatory.
• Experience as a technical specialist or similar role in workers' compensation claims preferred.
• Proven ability to manage relationships and conflicting stakeholder priorities.
• Excellent time management and negotiation skills.
• Strong problem-solving and strategic thinking capabilities.
• Experience coaching and supporting others.

Responsibilities

• Provide technical support to claims teams about the claims management process per Victorian workers' compensation law and WorkSafe Victoria guidelines.
• Assist claims teams in achieving performance measures.
• Review and feedback on current claims practices to identify and manage trends.
• Develop strategic initiatives to meet service, performance and compliance targets.
• Build and maintain collaborative relationships with internal and external stakeholders.
• Assist with organizational compliance with legal, governance and WorkSafe Victoria requirements.

Skills

Technical specialist

Stakeholder management

Time management

Problem solving

Strategic thinking

Coaching/mentoring

Job description

Why Join EML? An Award‑Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness? As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident. We’re now welcoming applications for a Technical Specialist to join our supportive, purpose‑driven team in Melbourne or Geelong on a permanent, part time basis. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You’ll Be Doing

• Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
• Assisting the claims teams in their achievement of performance measures
• Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
• Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
• Building and maintaining strong collaborative relationships with internal and external stakeholders
• Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

What We’re Looking For

It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…

• Strong technical experience within the Victorian workers compensation scheme is mandatory.
• Previous experience as a technical specialist or similar role in workers compensation claims is preferred
• Experience in managing relationships and competing stakeholder priorities
• Superior time management and negotiating skills
• Exceptional problem solving and strategic thinking skills
• Experience in coaching and supporting others

Why You’ll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.