Technical SOE Engineer

Bureau of Meteorology; Canberra; On-site; AUD 80,000 - 100,000; Full time

Job summary

A national meteorological authority is seeking a qualified SOE and Application Packaging Engineer to provide level 2 ICT technical support across Australia. The role involves managing day-to-day operations, providing end-user support for Windows, Linux, and Apple environments, and ensuring exceptional customer experience. Applicants must be ITIL certified with strong communication skills. Available on-call roster may be required. The successful candidate will work closely within the Security group to improve end-user activities, thereby enhancing productivity and collaboration.

Qualifications

• Proven practical experience in dealing with internal colleagues, senior leaders, and external customers including vendors.

Responsibilities

• Provide day-to-day operations support for the Security group with minimal direction.
• Engage in project work when they arise.
• Ensure an exceptional customer experience and contribute to the Bureau’s productivity, collaboration, and innovation.
• Provide end-user support for ICT services across Windows, Linux and Apple environments.
• Perform auditing, configuration and maintenance of software, hardware and associated peripherals.
• Provide advice, recommendations and reporting on all matters related to ICT.

Skills

Excellent written and verbal communication skills

Strong, calm, assertive demeanor

Education

ITIL certification

Job description

Adelaide, Canberra, Hobart, Melbourne, Sydney, Perth, Darwin, Brisbane

Position Overview

The Bureau of Meteorology is seeking a qualified SOE and Application Packaging Engineer to provide level 2 Information and Communications Technology (ICT) technical support in all its offices – Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple offices.

The successful applicant will be a key member of the Security section within the Data and Digital group and on a day‑to‑day basis provide end user support to subscribers of ICT services including (not limited) to auditing, configuration, maintenance including support of software, hardware, and associated peripherals within supported ICT operating environments namely - Windows, Linux, and Apple environments. The successful applicant will also be expected to provide advice, recommendations and report on all matters pertaining to ICT on both corporate and operational support related to the flow of meteorological information. In addition, the successful applicant will be required to take ownership and continuously improve end user activities end to end, enabling our staff a modernised end user experience.

As a SOE and Application Packaging Engineer you will manage the day‑to‑day operations of the Security group with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience along with contributing to make the Bureau more productive, collaborative, and innovative.

Responsibilities

• Provide day‑to‑day operations support for the Security group with minimal direction.
• Engage in project work when they arise.
• Ensure an exceptional customer experience and contribute to the Bureau’s productivity, collaboration, and innovation.
• Provide end‑user support for ICT services across Windows, Linux and Apple environments.
• Perform auditing, configuration and maintenance of software, hardware and associated peripherals.
• Provide advice, recommendations and reporting on all matters related to ICT both corporate and operational support for meteorological information flow.
• Take ownership and continuously improve end‑user activities end to end, enabling a modernised end‑user experience.

Qualifications

• ITIL certified.
• Proven practical experience in dealing with internal colleagues, senior leaders and external customers including vendors.
• Excellent written and verbal communication skills, required to liaise with internal colleagues, support teams, management, customers and vendors.
• Strong, calm, assertive demeanor to ensure accountability and overcome blockages.

Security Clearance

Baseline security clearance, upgrading to Negative Vetting Level 1.

On‑Call Availability

Applicants may be required to be available on an on‑call roster basis – applicable penalties applied.