Customer Officer x 2

Bureau of Meteorology; Western Australia; On-site; AUD 94,563 - 105,910; Full time

Benefits offered by this job

Access to latest technology

Training and career development

Diverse and inclusive environment

Job summary

A federal agency is seeking a Customer Officer to manage interactions with energy, resources, and telecommunications customers. The role involves nurturing customer relationships and delivering outstanding experiences. Ideal candidates will have strong communication skills and an understanding of science and technology. This is a full-time position in Perth with competitive pay and benefits, and application deadline is December 5, 2025.

Qualifications

• Strong track record of nurturing customer relationships.
• Experience in customer engagement required.
• Understanding of Bureau's products and services essential.

Responsibilities

• Manage interactions with energy, resources and telecommunications customers.
• Support maintenance of products and delivery of projects.
• Collaborate with E&R team members and Bureau teams.

Skills

Customer engagement

Communication

Team collaboration

Understanding of science and technology

Job description

Customer Officer (APS6)

Ongoing, 2 positions at APS6 level.

Location: Perth preferred. Melbourne and Brisbane considered.

Pay

Bureau of Meteorology provided pay range: A$94,563.00/yr - A$105,910.00/yr.

About the Bureau

We are Australia’s weather, climate, water, oceans and space weather agency. Our work touches the lives of all Australians every day.

Our products and services include observations, forecasts, warnings, analysis and advice. They cover Australia’s atmosphere, water, oceans and space environments.

The Bureau operates under the authority of the Meteorology Act 1955 and the Water Act 2007. We also fulfill Australia’s international obligations under the Convention of the World Meteorological Organization and related international meteorological treaties and agreements.

Read the Bureau of Meteorology Strategy 2022–27 to find out more about our organisation and the work we do for all Australians.

Working at the Bureau

The Bureau represents a dynamic and exciting opportunity. At the Bureau you will:

• do meaningful work that brings real benefits to the Australian community, businesses and government.
• work with dedicated experts and professionals who constantly seek to improve the services we provide to our customers.
• work in excellent workplaces in a variety of great locations. You'll have access to the latest technology in a diverse, safe and inclusive environment for everyone.
• experience our commitment to learning, growth, training and clear career pathways. You'll receive competitive salary and benefits.

Position Overview

The Energy & Resources (E&R) Program delivers impact and value to improve the safety, reliability, resilience and productivity of the energy, resources and telecommunications sectors in Australia and the Asia-Pacific Region.

The Customer Officer, under the direction of the Customer Leads and Sector Leads, manages interactions with energy, resources and telecommunications customers. In partnership with other E&R team members and collaborating with a broad range of Bureau teams, the Customer Officer manages an assigned portfolio of enquiries and opportunities and supports the maintenance of products and delivery of projects.

The successful candidate will have experience in customer engagement, with a strong track record of nurturing customer relationships and delivering an outstanding experience for customers. An understanding of science and technology, operational forecasting and the Bureau's products and services is essential to succeed in this role. Experience in the energy, resources or telecommunications sector will be advantageous.

This position would suit an applicant with excellent communication skills who thrives in a team environment and can manage complex and dynamic external and internal engagements.

Information for Applicants

Further information about the position, including eligibility, selection criteria, and details on how to apply, is available on the Bureau of Meteorology's website Careers page.

Application Deadline

Applications close at 11:30pm (AEDT) on Friday 5 December 2025.

Enquiries about the position can be made to Elinor Sterrett, Resources Sector Lead on [e-mail].