Information Technology Support Officer

State Government of Victoria, Australia; City of Melbourne; Hybrid; AUD 81,000 - 90,000; Full time

Job summary

Victoria State Emergency Service (VICSES) in Melbourne is seeking an IT support professional to deliver first and second level user support and administer technology assets across the organisation. The role involves travel across Victoria to support units and offices, with an on-call duty roster for after-hours support.

The position supports 13 offices, volunteer units, and ICT-equipped vehicles, reporting to the IT Support Services Manager. Applications close 2026-09-07.

Qualifications

• Excellent level of communication and interpersonal skills.
• Good troubleshooting and analytical skills.
• Flexible and solution focused approach.

Responsibilities

• Provide first and second level user support for technology assets (network, hardware, software).
• Perform service desk management and procurement tasks.
• Assist business systems administration and participate in projects as directed.
• Provide out-of-hours support on a rotating roster.

Skills

Communication skills

Interpersonal skills

Troubleshooting

Analytical skills

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/ITSO1943559

This role requires an excellent level of communication and interpersonal skills, good trouble shooting and analytical skills with flexible and solution focused approach. This role will require intrastate (across Victoria) travel to support our units and offices - as required.

• $81,496 to $90,227 + 12% Superannuation

ROLE SUMMARY:

Reporting to the IT Support Services Manager, this role is a key function within the VICSES Information Services team. The scope of responsibility extends to providing first and second level user support and technical administration support for all technology assets that VICSES is responsible for. This includes network, hardware and software assets including business, communication and security platforms.

The area of responsibility extends to all our members, offices (13), volunteer units (approximately 149) and ICT equipped vehicles and will require intrastate (across Victoria) travel to support these locations.

The business areas of responsibility for this role include service desk management, procurement tasks, business systems administration as well as participation in projects as directed.

Out-of-hours support on a rotating roster basis (average of one week per month) as the Information Services Duty Officer is mandatory.

Whilst this is a non-operational position, this role may provide support to operational staff during major or declared operations.

WHO WE ARE:

Victoria State Emergency Service (VICSES) is a volunteer-based emergency service. Our highly skilled and equipped Volunteers are trained comprehensively in a wide range of emergency environments. To minimise the impact of emergencies when they occur and strengthen the community's capacity to recover swiftly and safely, VICSES focuses on working with communities and partners in building resilience to achieve more aware, informed and prepared communities. We support them to understand their risk and the relevance of taking action before, during and after emergency events.

As the largest road rescue network in Australia we have specialist teams that provide a 24/7 response to road accident and trauma incidents. We assist Victoria Police in search and rescue operations, and play an important role in supporting the Country Fire Authority (CFA), Fire Rescue Victoria (FRV), Parks Victoria and the Department of Energy, Environment and Climate Action (DEECA) during major bushfire and emergency incidents.

Applications close Monday, September 07, 2026.

VICSES is an equal opportunity employer committed to safeguarding children and vulnerable people, upholding the highest standards of integrity and community trust, and leading gender equality in the emergency management sector. All applicants are required to complete the relevant screening processes prior to appointment. VICSES also supports flexible working arrangements, subject to operational and business requirements. For more information on our values, benefits, and recruitment process, please visit ses.vic.gov.au/join-us/careers

Applications close Thursday 10 September 2026 at 11.59pm