Technical Service Representative

0118 Diversey Austrlia Pvt ltd; Brisbane; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Solenis is seeking a hands-on Technical Service Representative to support our customer base across Maryborough to Rockhampton and surrounding areas. You will install, maintain and service dispensing equipment, while providing training and technical support to customers.

The role requires strong problem-solving, customer relationship skills and the ability to work independently with a focus on safety and quality service delivery. A current driver's license and basic reporting skills are essential.

Formación

• Hands-on field service experience installations and maintenance.
• Strong customer relationship management and communication skills.
• Ability to deliver effective product training and coaching to customers.

Responsabilidades

• Install and commission dispensing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to breakdown calls and provide technical support.
• Conduct customer training and maintain training records.

Conocimientos

Technical field service

Customer relationship management

Training delivery

Troubleshooting

Driver's license

Safety compliance

Herramientas

Service management systems

Diagnostics tools

Descripción del empleo

About Us

Diversey, a Solenis company, is a global leader in cleaning, hygiene, and infection prevention solutions. Following its acquisition by Solenis in 2023, the combined organisation now operates in more than 130 countries, employs over 15,000 people, and serves customers across a wide range of industries. With over 100 years of expertise, Diversey helps organisations create cleaner, safer, and healthier environments through innovative cleaning chemicals, dispensing systems, equipment, digital solutions, and expert support. Driven by sustainability and innovation, Diversey is a trusted partner to customers across Facility Management, Hospitality, Healthcare, Foodservice, Government, and more, with a reputation built on quality, expertise, and results.

About the role

We are looking for a hands‑on Technical Service Representative to support our growing customer base from Maryborough through to Rockhampton and the surrounding communities. This field‑based role is ideal for someone who enjoys problem‑solving, building strong customer relationships and working independently while delivering outstanding technical service. In this role, you will be responsible for the installation, maintenance and servicing of dispensing equipment and systems, while providing customers with training and technical support. You'll play an important role in ensuring customers receive exceptional service and achieve the best outcomes from our products and solutions.

Key Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

About You

To be successful in this role, you will be a motivated and customer‑focused technical professional with strong organisational skills and a practical approach to problem solving. Experience in field service, equipment maintenance, technical support or a similar role. Strong mechanical aptitude and troubleshooting skills. Excellent communication and customer relationship management skills. The ability to work autonomously and manage competing priorities. Strong attention to detail and commitment to quality service delivery. Experience delivering training or coaching customers is highly regarded. A current driver's licence. Intermediate technology skills for reporting and service management systems.

What's On Offer

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development.

• Join a global organisation with a strong reputation for innovation and service excellence.
• Career development and technical training opportunities.
• Supportive team environment with autonomy in your role.
• Opportunity to work across a diverse range of industries and customer environments.

Equal Opportunities Statement

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Company Overview

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.