Technical Sales & Support Specialist

RecruitShop; North Sydney Council; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid Working

Modern workplace in Chatswood location

Training & development

Career Development

Job summary

RecruitShop in Sydney's North Sydney area is seeking a Technical Sales & Support Specialist to act as a trusted technical adviser to researchers, clinicians and laboratory professionals. This is primarily an inside sales role, with relationships developed mainly through telephone, email and video conferencing, supplemented by occasional customer visits, demonstrations, installations and training.

You will respond to inquiries, recommend equipment and software, prepare quotations and manage

Qualifications

• Degree in Life Sciences, Biomedical Science, Physiology, Chemistry, Physics, Engineering or related field.
• 1–3+ years of experience in scientific equipment, laboratory environments or scientific sales roles
• Experience working with researchers, clinicians, laboratory professionals or similar technical audiences
• Strong communication skills, high integrity and a genuine curiosity to learn and continuously grow
• Exposure to scientific instrumentation, laboratory equipment, photonics or related technical technologies
• Background in customer service, applications support, laboratory research or technical training is highly regarded
• Experience with scientific instrumentation, photonics, imaging technologies, or optical instrumentation is highly regarded

Responsibilities

• Responding to customer enquiries and understanding their scientific and technical requirements
• Recommending appropriate scientific equipment, software and laboratory solutions
• Preparing quotations and managing customer opportunities from initial enquiry through to completion
• Building long-term relationships with customers, end users and international supplier partners
• Coordinating demonstrations, installations and customer training, both remotely and on-site
• Continually learning new technologies, products and their scientific applications

Skills

Communication skills

Customer service

Active listening

Curiosity to learn

Education

Life Sciences or related degree

Biomedical Science

Job description

EARN $75,000–$85,000 pa + Super + Performance Bonus + Hybrid Working | Based on Exp
A Well-Established & Respected Scientific Solutions Company Supporting Research Across ANZ
Career Development | International Supplier Training | Collaborative Team Environment

About The Company

Our client has been supporting researchers, clinicians and laboratory/industrial professionals across Australia and New Zealand for over 40 years. Representing world-leading manufacturers of scientific instrumentation, imaging systems, laboratory equipment and software, they have built a reputation for technical expertise, responsiveness and long-term customer relationships.

As a successful, privately-owned Australian business, they offer the opportunity to work across a broad range of technologies while making a genuine contribution to customers and the business alike.

About The Opportunity

An exciting opportunity exists for a Technical Sales & Support Specialist to become a trusted technical adviser to researchers, clinicians and laboratory professionals. This is primarily an inside sales role, with customer relationships developed predominantly through telephone, email and video conferencing, complemented by occasional customer visits, demonstrations, installations, training and scientific conferences.

Some of your responsibilities will include:

• Responding to customer enquiries and understanding their scientific and technical requirements
• Recommending appropriate scientific equipment, software and laboratory solutions
• Preparing quotations and managing customer opportunities from initial enquiry through to completion
• Building long-term relationships with customers, end users and international supplier partners
• Coordinating demonstrations, installations and customer training, both remotely and on-site
• Continually learning new technologies, products and their scientific applications

Success in this role isn't about being the smartest scientist in the room. It's about listening carefully, asking thoughtful questions, understanding customer needs and helping researchers achieve better outcomes.

About You

The successful candidate will have:

• A Degree in Life Sciences, Biomedical Science, Physiology, Chemistry, Physics, Engineering or related field
• 1–3+ years of experience in scientific equipment, laboratory environments or scientific sales roles
• Experience working with researchers, clinicians, laboratory professionals or similar technical audiences
• Strong communication skills, high integrity and a genuine curiosity to learn and continuously grow
• Exposure to scientific instrumentation, laboratory equipment, photonics or related technical technologies
• Background in customer service, applications support, laboratory research or technical training is highly regarded
• Experience with scientific instrumentation, photonics, imaging technologies, or optical instrumentation is highly regarded

We're particularly interested in candidates who have made a conscious decision to build a long-term career in commercial science and enjoy helping others achieve outstanding scientific outcomes.

What's in it for You?

• Competitive Salary: $75,000–$85,000 + Superannuation
• Performance Bonus: Based on both individual and company performance
• Career Development: Proven opportunities for internal progression
• Hybrid Working: Flexible work arrangements available following onboarding
• Modern Workplace: Chatswood office with on-site gym and childcare facilities
• Training & Development: Ongoing learning, international supplier training
• Varied & Rewarding Role: Work with leading researchers, clinicians and innovative technologies
• Supportive Team Environment: Where curiosity, integrity & continuous improvement are genuinely valued