Technical Sales Support - Applied VIC/TAS

Daikin; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

On-site parking

Training opportunities

Job summary

Daikin Australia is seeking a Technical Sales Support Officer to assist our Applied Solutions Sales team in Melbourne. You will support Account Managers with product selection, tenders, and quotations, while handling customer inquiries and coordinating with factories.

You will contribute to the catalog maintenance, accuracy of documents, and timely delivery of information, while building strong client relationships and ensuring high service standards.

Qualifications

• Engineerin- or HVAC-related qualification required as stated in the role description.
• Experience reading and interpreting technical plans and tender specifications.
• Strong organizational skills with attention to detail.
• Proactive approach to learning and developing professionally.

Responsibilities

• Provide timely answers to customer queries by phone, email, or website.
• Maintain Daikin applied catalogues and literature for Account Managers and customers.
• Foster and manage customer relationships to ensure satisfaction.
• Prepare reports and assist with quality/code compliance of applied products.
• Assemble order packages for suppliers and overseas factories; liaise on changes and delivery details.

Skills

Teamwork

Independent work

Technical plan reading

Attention to detail

Proactive learning

Education

Mechanical Eng / HVAC trade qualification

Job description

Our Company Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities. At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all. Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role Daikin Australia is currently offering an opportunity to candidates to join our Applied Solutions Sales team in Melbourne based in Bayswater VIC as a Technical Sales Support Officer. Reporting to the Sales Manager – Applied VIC, you will be responsible for assisting our Account Managers and Sales Manager in requirements relating to Applied product selection, estimating and arranging Applied product tenders, packaging of product solutions, follow through of quotations submitted and helping customer enquiries relating to product.

Responsibilities

• Provide support to customers by providing answers to queries received by phone, email or via website in a timely manner.
• Assist to maintain Daikin applied catalogues and literature and distribute to Account Managers and/or customers upon request.
• Maintain appropriate customer relationships to ensure customer satisfaction is maintained.
• Prepare reports and assist with quality/code compliance of applied products as requested.
• Prepare order package for supplier and/or overseas factories; maintain contact with factory with respect to change orders, delivery dates and technical information.

About you

• Mechanical Engineering degree/diploma or equivalent qualification or HVAC trade qualification along with demonstrated experience and knowledge in HVAC, will be highly regarded.
• Ability to work independently and in a team environment.
• Previous experience reading and interpreting technical plans and tender specifications.
• High level of organisation skills with demonstrated attention to detail.
• Proactive approach to learning and personal development.

Why join us?

• Collaborative work environment fostering a positive team culture.
• Competitive salary + Superannuation + Performance bonus
• Provided with on-the-job training for continuous career growth opportunities
• Discounted Bupa Health Fund Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
• Be part of a global number 1 company in HVAC
• Be part of a dynamic team that values innovation, collaboration and personal growth.
• Free parking on site

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We do not accept resumes from headcounters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Daikin Australia is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at [e-mail]

At Daikin Australia, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. In addition, Daikin Australia will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.