Technical Advisor

Daikin; Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Performance bonus

Car allowances

On-the-job training

Discounted health fund

Free parking

Job summary

Daikin Australia is seeking a customer-focused technical support specialist for our Perth office. You will provide expert information on the Daikin product range and help users resolve issues, building strong client relationships and ensuring accurate guidance.

You will utilize product data and service manuals to deliver correct information, log calls in the system, and collaborate with the Technical Supervisor for timely resolutions.

Qualifications

• Strong communication and ability to build rapport are essential.
• Familiarity with HVAC and control systems is preferred.
• Experience as a Service Technician is advantageous.

Responsibilities

• Provide technical information and support for Daikin product range.
• Assist users to resolve problems and ensure accurate information.
• Enter all calls into the database with clear problem outlines and actions.

Skills

Communication

Stakeholder rapport

HVAC knowledge

Control systems

Service technician experience

Education

HVAC trade qualification or Engineering degree

Job description

Our Company Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities. At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all. Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

With this role, you will be tasked with providing technical information and support regarding Daikin’s product range and assist users to resolve any problems that may arise.

Reporting to the Technical Supervisor, the responsibilities will include, but are not limited to:

• Provide technical support to End Users, Dealers and Internal Service Staff
• Developing a relationship with the client to ensure requirements are met
• Enhancing client confidence that information supplied to them is accurate
• Utilising the product data and service manuals to provide true and accurate information.
• Entering all calls into the database with an outline of the problem and the recommended course of action to the client.

This role will be based in our Perth Office in Forrestfield, WA.

About you

• HVAC trade qualification and/or degree in relevant Engineering degree
• Strong passion to step into the training aspect of the HVAC industry.
• Passionate to continuously learn & develop your knowledge across HVAC.
• Excellent communication and ability to build rapport.
• Knowledge of HVAC and Control Systems will be highly regarded.
• Previous experience in Service Technician will be highly recommended.

Why join us?

Collaborative work environment fostering a positive team culture.

• Competitive salary + Superannuation + Performance bonus + Car Allowances
• Provided with on-the-job training for continuous career growth opportunities
• Discounted Bupa Health Fund
• Be part of a global number 1 company in HVAC
• Be part of a dynamic team that values innovation, collaboration and personal growth.
• Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We do not accept resumes from headcounters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Daikin Australia is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process.

If you need assistance or an accommodation due to a disability or for religious reasons, contact us at [e-mail].

At Daikin Australia, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. In addition, Daikin Australia will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities. At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all. Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.