Senior Technology Manager

The Ticket Merchant Pty; City of Melbourne; On-site; AUD 180,000 - 260,000; Full time

Job summary

The Ticket Merchant Pty is seeking a Senior Tech Manager to lead technology operations and incidents for our Australian business hours. This role bridges the Australian business with our global Tech Team, ensuring reliable systems and clear communication across time zones.

You will combine strong technical knowledge with people-management and stakeholder skills to guide priorities and solutions. While not primarily a software development role, you’ll investigate complex issues, coordinate with

Qualifications

• Experience in technology operations and incident response.
• Ability to translate business needs into technical actions.
• Hands-on technical capability to investigate issues.

Responsibilities

• Oversee technology operations during Australian business hours.
• Monitor and coordinate resolution of technical issues; escalate to global teams.
• Prioritise and communicate critical issues.
• Partner with Australian managers and stakeholders to understand tech needs.
• Translate requirements into actions, priorities and solutions.
• Provide timely communication around incidents, system changes and projects.
• Act as the primary contact between the Australian business, global Tech Team and CTO.
• Coordinate across time zones to ensure continuity of technical support.
• Work closely with developers, technical specialists and other stakeholders.
• Manage relationships with Australian technology vendors and providers.
• Monitor service performance and escalation processes.

Skills

Stakeholder management

Technical leadership

Incident management

Time zone coordination

People management

Job description

At Ticket Merchant, we're passionate about connecting people with the live events they love! As we continue to grow, we're looking for an experienced Senior Tech Manager to join our dynamic Tech Team and help drive our technical operations, systems and development capabilities forward.

THE ROLE:

Reporting to the Chief Technology Officer (CTO), the Senior Tech Manager will take ownership of technology operations supporting our Australian business during Australian business hours.

You'll play a key role in bridging the gap between our Australian business needs and our global Tech Team - ensuring our systems and technology operate effectively, incidents are resolved promptly, and information flows clearly across teams and time zones.

This is a hands-on leadership role for someone who combines strong technical knowledge with excellent stakeholder and people-management skills. While the role is not primarily focused on software development, you'll need enough technical capability to investigate issues, understand our systems and architecture, and step in with hands-on technical actions when required.

KEY RESPONSIBILITIES:

Technology Operations

• Oversee technology operations, systems and incidents affecting the Australian business during Australian business hours.
• Monitor and coordinate the resolution of technical issues, escalating to the appropriate global teams where required.
• Ensure business-critical technology issues are prioritised and communicated effectively.

Stakeholder Management

• Partner with Australian managers and key stakeholders to understand technology requirements and business needs.
• Translate business requirements into clear technical actions, priorities and solutions.
• Provide clear and timely communication around incidents, system changes and technical projects.
• Act as the primary point of contact between the Australian business, global Tech Team and CTO.
• Coordinate across different time zones to ensure continuity of technical support and operations.
• Work closely with local and international developers, technical specialists and other stakeholders.

Technical Leadership & Troubleshooting

• Use your technical background to understand complex systems, investigate issues and guide appropriate solutions.
• Perform certain technical actions and troubleshooting when required, based on your technical experience.
• Provide technical oversight and challenge where appropriate, without needing to be the primary developer.
• Support developers and technical teams by helping identify priorities, requirements and potential solutions.
• Manage relationships with Australian technology vendors, internet service providers and other technology partners.
• Coordinate technical issues and service requirements with external providers.
• Monitor service performance and escal…

Compliance & Security

• Ensure Australian technology operations comply with relevant Australian privacy and data protection requirements, including the Privacy Act.
• Work with the global Tech Team to maintain internal security, access and technology standards.
• Support appropriate technology controls and processes across the Australian business.

WHY THIS ROLE?

This is an opportunity to take a key leadership role within Ticket Merchant's technology function, with direct exposure to senior leadership and responsibility for ensuring our Australian operations are supported by reliable, secure and effective technology.

You'll have the opportunity to combine technical expertise, leadership, stakeholder management and hands-on problem solving while working closely with both our Australian business and global Tech Team.