Technical Lead – Amazon Connect / AWS / Contact Centre Platforms – Federal Govt

HiTech Personnel; Canberra; On-site; AUD 110,000 - 165,000; Full time

Job summary

HiTech Personnel is recruiting four experienced Contact Centre Systems Technical Leads to design, develop and enhance enterprise cloud-based contact centre platforms featuring AWS solutions. The role focuses on AWS Connect and microservices to support government customer service capabilities, with a 12-month contract plus option to extend.

You will lead technical teams, drive IaC, CI/CD practices and ensure secure, scalable cloud delivery across complex programs.

Qualifications

• Design and support AWS cloud solutions including Amazon Connect
• Lead technical teams and deliver secure, scalable cloud solutions
• Strong experience with Terraform, CI/CD pipelines and DevOps practices

Responsibilities

• Designing, building and supporting cloud-based contact centre solutions using AWS Amazon Connect
• Developing AWS microservices solutions using Lambda, API Gateway, S3, DynamoDB and Step Functions
• Leading integrations between contact centre platforms and enterprise systems
• Implementing Infrastructure as Code, CI/CD pipelines and secure cloud delivery practices
• Providing technical leadership, mentoring and stakeholder engagement across complex delivery programs

Skills

AWS cloud design

Leadership

Full-stack development

DevOps practices

CI/CD pipelines

Tools

Terraform

Git

GitLab

AWS Lambda

Job description

Technical Lead – Amazon Connect / AWS / Contact Centre Platforms – Federal Govt

Prominent Federal Government Agency with offices in all states!

Initial 12 month contract + 12 month extension option

Work on large-scale cloud contact centre solutions and earn rewarding hourly rates $

We are seeking four experienced Contact Centre Systems Technical Leads to join a leading Federal Government Agency. The successful Technical Lead will lead the design, development and enhancement of enterprise cloud-based contact centre platforms, delivering innovative AWS solutions that support critical customer service capabilities. You will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.

Responsibilities

• Designing, building and supporting cloud-based contact centre solutions using AWS Amazon Connect
• Developing AWS microservices solutions using Lambda, API Gateway, S3, DynamoDB and Step Functions
• Leading integrations between contact centre platforms and enterprise systems
• Implementing Infrastructure as Code, CI/CD pipelines and secure cloud delivery practices
• Providing technical leadership, mentoring and stakeholder engagement across complex delivery programs

Qualifications

• Extensive experience designing and supporting AWS cloud solutions, including Amazon Connect
• Strong experience with AWS microservices, API-led integration and cloud architecture patterns
• Full-stack development experience across front-end applications, APIs and enterprise integrations
• Experience with Terraform, CI/CD pipelines, Git, GitLab and DevOps practices
• Proven ability to lead technical teams and deliver secure, scalable cloud solutions

Ref: AO51