Technical Lead - Amazon Connect / AWS / Terraform - Federal Government

Hitech Asia Pacific; Federal; On-site; AUD 124,000 - 207,000; Full time

Job summary

Hitech Asia Pacific is seeking experienced Contact Centre Systems Technical Leads to join a Federal Government agency in Australia. You will design, build and enhance cloud-based AWS Amazon Connect contact centre solutions to support critical citizen services in a large-scale digital environment.

You will lead Terraform-based infrastructure, CI/CD pipelines, and DevOps practices, mentor delivery teams, and drive integrations with enterprise systems.

Qualifications

• Extensive experience with AWS Cloud and Amazon Connect platforms.
• Strong experience designing microservices, APIs and enterprise integration solutions.
• Proven full-stack development experience across front-end, back-end and integration layers.
• Experience with Terraform, CI/CD pipelines, Git, GitLab, Jenkins and DevOps methodologies.
• AWS Solutions Architect, AWS Developer or related AWS certifications highly regarded.

Responsibilities

• Designing, building and supporting AWS Amazon Connect contact centre solutions
• Developing AWS microservices architectures using Lambda, API Gateway, S3, DynamoDB and Step Functions
• Leading integrations between contact centre platforms and enterprise systems
• Implementing Infrastructure as Code, CI/CD pipelines and secure DevOps practices
• Providing technical leadership, mentoring and stakeholder engagement across delivery teams

Skills

AWS

Amazon Connect

Terraform

CI/CD

DevOps

Lambda

API Gateway

S3

DynamoDB

Step Functions

Tools

GitLab

Jenkins

Git

Job description

Technical Lead - Amazon Connect / AWS / Terraform - Federal Government

• Initial 12 month contract + 12 month extension option
• Rewarding hourly rates $$ delivering enterprise cloud contact centre solutions

We are seeking experienced Contact Centre Systems Technical Leads to join a leading Federal Government Agency. The successful Contact Centre Systems Technical Leads will lead the design, development and ongoing enhancement of cloud-based contact centre platforms, driving AWS-based solutions that support critical customer engagement services across a large-scale digital environment. You will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.

The successful Contact Centre Systems Technical Leads will be responsible for, but not limited to:

• Designing, building and supporting AWS Amazon Connect contact centre solutions
• Developing AWS microservices architectures using Lambda, API Gateway, S3, DynamoDB and Step Functions
• Leading integrations between contact centre platforms and enterprise systems
• Implementing Infrastructure as Code, CI/CD pipelines and secure DevOps practices
• Providing technical leadership, mentoring and stakeholder engagement across delivery teams

The successful Contact Centre Systems Technical Leads will have:

• Extensive experience with AWS Cloud and Amazon Connect platforms
• Strong experience designing microservices, APIs and enterprise integration solutions
• Proven full-stack development experience across front-end, back-end and integration layers
• Experience with Terraform, CI/CD pipelines, Git, GitLab, Jenkins and DevOps methodologies
• AWS Solutions Architect, AWS Developer or related AWS certifications highly regarded

This is a great opportunity to work with a leading Federal Government Agency and drive the delivery of enterprise-scale AWS Contact Centre solutions. The successful Contact Centre Systems Technical Leads will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.