Senior Technical Field Engineer - Baseline / NV1

Unisys; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Unisys is seeking a Senior Technical Field Engineer to install, repair and maintain hardware and software at client sites across Australia. You will own onsite service activity, perform installations and advanced maintenance, and work with a team to resolve complex issues.

Applicants must have at least 2 years in field engineering, technical certification or associate degree preferred, be an Australian citizen, and hold Baseline/NV1 clearance.

Qualifications

• At least 2 years hands-on field engineering experience.
• Proven ability to perform maintenance, installations and troubleshooting in customer environments.
• Australian citizen with Baseline/NV1 clearance mandatory.
• Technical certification or associate degree preferred.

Responsibilities

• Installs, repairs, and maintains hardware and software at client sites.
• Owns onsite service activity and ensures customer satisfaction.
• Provides proactive technical assistance and team support.
• Identifies systemic issues and proposes improvements.

Skills

Field engineering

Troubleshooting

Customer service

Education

Technical certification or associate degree

Job description

Senior Technical Field Engineer - Baseline / NV1

Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality.

Provides the full range of field engineering support for large and complex clients.

Takes complete ownership of onsite service activity.

Performs advanced maintenance on all products, including low‑complexity installations.

Provides technical feedback on equipment, systems, and processes to improve service delivery.

Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.

Identifies and resolves systemic issues within the team.

Proactively supports team members with technical assistance and expertise.

Contributes to improved client service metrics through reporting and documentation.

Monitors technical and process issues, informing management and recommending improvements.

Key Qualifications

Technical certification or associate degree preferred.

At least 2 years of hands‑on experience in field engineering or related technical support roles.

Proven ability to perform maintenance, installations, and troubleshooting in customer environments.

Must be an Australian Citizen

Active Australian Security Clearance -Baseline/NV1ismandatory requirement